Associate Global Mobility Partner

Scopely is looking for a Global Talent Mobility Specialist to join our People team in Barcelona on a hybrid basis working 2 days a week from the hub. This role provides administrative support to the Global Mobility Manager and our HR teams and business groups across all Scopely hubs.

Responsibilities

Initiates relocation and immigration cases with global providers; ensures service delivery quality and data accuracy; Provides data / report / cost estimation to managers and Talent Team; Conducts data audits in various systems; Coordinates the relocation, immigration and tax processes with external vendors following Scopely’s policies; Maintain and enhance relationships through on-going communication with business units and provide feedback on operational processes and issues that affect the employee experience; Prepare travel and employment verification letters; Track exceptions to relocation policy and communicate trending to manager, recommend specific actions to reduce costs/add value; Review third party vendor invoices; Participate in special projects as needed with internal stakeholders

Requirements

Proven successful and superior customer service experience, preferably with US or European-led multinational company; Superior relationship management skills and demonstrated experience managing client expectations; Business savvy/ Ability to listen & understand individual & business needs; Ability to work cross-functionally, representing Scopely in a professional manner; Strong communication, interpersonal and EQ skills. Clear and concise written and verbal communication skills, diplomatic; Demonstrated technical/systems skills. Computer Literacy; strong experience with Microsoft and Google Suite; Highly organized; High level of accuracy and process orientation. Detail oriented; ability to perform multiple complex tasks; Team player and takes initiative; self-starter; Demonstrated ability to problem solve and manage multiple priorities; Cultural awareness/ People oriented and ability to deal with cultural differences; Ability and willingness to attend calls to accommodate different time zones; Good judgment and diplomacy / able to handle confidential information; Innovative and resourceful; Fluency in English

Nice to have

University degree or 3 years of experience in a related customer service / relocation / HR capacity preferred; Additional languages