Associate Health Coach, Flex

As part of the comprehensive clinical care team at Hinge Health, health coaches utilize their behavior change expertise to impact members across the MSK, GI, pelvic health and healthcare spectrum, via telehealth video visits and in-app messaging. The role is a Flex hour model: an essential requirement is maintaining availability to work between 25 and 40 hours per week, with scheduled hours determined based on business needs (with optional overtime if offered). Schedule outlook is provided at least one month in advance and fully confirmed 2 weeks in advance.

Responsibilities

Deliver time-bound, goal-driven, impactful coaching through a series of video visits focused on behavior change, habit formation, and lifestyle adjustments; Supplement video visits with personalized, goal-oriented in-app messaging; Leverage the Hinge Health technology platform to make strategic, effective coaching decisions; Collaborate within the care team to ensure a seamless, coordinated member experience and respond to clinician referrals for coaching services; Accurately complete all required processes and updates in the member journey, including video visit notes and clinical escalations; Build strong relationships and rapport with members; As the front line of the product and member experience, critically assess coaching approaches and relay member trends, insights and feedback to the Product and Clinical Operations teams

Requirements

NBHWC Board Certification and professional Health Coach training from an NBHWC-accredited program; 2+ years experience in health coaching; Experience with large caseloads; Demonstrated prior experience working with behavior change or chronic disease management, including but not limited to MSK, GI, diabetes, weight loss & nutrition, mental health; Must be able to deliver telehealth services in a private, professional space with reliable, strong internet connectivity and within the United States; Serve as a visible member of our care team, which requires your name and photograph/likeness to appear in our product and associated marketing materials; Current and foreseeable future state of residence within the listed states (IL, MD, MA, NH, NY, RI, TX, VA, WA, WI, AK, CO, DE, GA, HI, MI, MN, NC, NV, OR, PA, AL, AZ, AR, FL, ID, IN, IA, KS, KY, LA, ME, MS, MO, MT, NE, NM, ND, OH, OK, SC, SD, TN, UT, VT, WV, WY); Must work within the designated hours of 7am - 9pm PST; Ability to work evenings (4pm and later within designated hours)

Nice to have

Able to work weekends; Additional certifications in orthopedics, pain science, women's health or related specialties; Medical fluency in Spanish (written and verbal)

Benefits

Comprehensive medical, dental, and vision coverage; Help with gender-affirming care; Tools for family and fertility planning; Travel reimbursements if healthcare isn't available where you live; Traditional or Roth 401k retirement plan options with a 2% company match; Modern life stipends for learning and development