Audio Visual Technician

This individual will function as the Tier I/Tier II specialist over audio visual technologies in classrooms, conference rooms, and other areas on campus. The qualified candidate will perform technical troubleshooting for audio visual systems, including Crestron control systems, Teams Rooms, Shure Microflex systems, and the College of Medicine. The technician will train faculty and staff in the proper use of classroom systems, conference rooms, and lager events. This position is an afternoon/evening shift 11:30AM - 8:00PM. The Audio Visual Technician reports to the Assistant Director of Client Services.

Responsibilities

Perform technical troubleshooting for audio-visual activities; Equipment delivery, setup, and retrieval; Provide training of classroom Audio Visual systems, including Zoom kits, Mersive Solstice pods and Crestron presentations systems; Monitor and maintain AV equipment management applications (i.e. Crestron XiO Cloud, Microsoft Team Admin Center, etc.); Check out Audio Visual equipment to faculty and staff as needed; Provide training and supervise a team of student employees; Maintain and update system software and firmware as needed; Assist with set up for events in larger event spaces across campus; Supervise student workers

Requirements

Vocational training in a field relevant to the responsibilities of the position; Three to five years' experience managing technology support services in an enterprise and/or academic environment; Experience with Crestron control systems; Experience with Teams Rooms; Excellent analytic and troubleshooting skills

Nice to have

CTS Certification; Experience working in a higher education environment (Medical Higher Ed a plus); Crestron DMC-e certification, programming experience a plus; Experience with TeamDynamix

Benefits

Comprehensive insurance plans including medical, dental, vision and prescription coverage; Tax advantaged accounts including health savings accounts, flexible spending accounts, and dependent care account; Financial security via life and long-term disability insurance, accident and illness insurance, and retirement savings plans; Generous paid time off work options including vacation, sick leave and holidays; Tuition remission for employees and their eligible dependents