Auto Damage Trainee (Field)

As a Field Auto Damage Trainee, you'll provide reassurance and solutions that make a difference in our customers' lives when they need us the most after an accident. You will inspect and assess vehicle damage, estimate vehicle repair costs, negotiate equitable settlements, and partner with body shops, rental companies, and parts providers. Please note: This is not a remote role; you will be required to work in the territory listed on the job posting. Field Territory: GEICO Fleet vehicle assigned and responsible for the Westchester, NY area.

Responsibilities

Inspect and assess vehicle damage; Estimate vehicle repair costs; Negotiate equitable settlements; Partner with body shops, rental companies, and parts providers; Consult with involved parties, review insurance contracts, inspect vehicles, write estimates, and manage rental cars; Resolve customer concerns, ensuring a positive experience; Drive customer satisfaction through meaningful interactions

Requirements

High School Diploma or GED required; Valid driver's license that meets company underwriting guidelines required; Customer-facing experience preferred; Experience in high-volume call centers with KPIs and measurable goals preferred; Available to work evenings, weekends, and holidays

Nice to have

Active Adjusters license (training and exam fees provided); College degree; Customer-facing experience; Experience in high-volume call centers with KPIs; Strong customer service, interpersonal, problem-solving, and empathy skills; Adaptable, detail-oriented, able to prioritize and multitask across platforms

Benefits

Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts); Paid Time Off accrued immediately; 13 paid holidays annually (8 fixed, 5 floating); 401(k) with up to 6% match, vested immediately; GEICO Strive upfront tuition assistance (up to $5,250 annually); Licensing and continuing education at no cost; Hundreds of eLearning courses; Paid trainee program; $1,500 sign-on bonus for licensed candidates