Automotive Parts Interpreter | Repco Mt Roskill

Repco is a leader in the automotive aftermarket parts market and is one of the most widely recognised brands in Australia and New Zealand. Our brand stands for quality, expertise and knowledge, and our team members are valued and appreciated. We deliver careers and experiences that are supportive, rewarding and inclusive, and we are passionately focused on safety, results and continuous improvement. Our Automotive Parts Interpreters are experts who provide technical support to our trade and retail customers through using their expert automotive parts/mechanical knowledge, build effective customer relationships, are superstar sellers and problem solvers, use up-to-date product information and knowledge, are committed to providing a genuine service, enjoy working in a busy phone customer contact role, and are safety aware and constantly strive to provide the safest work environment for themselves and their team mates.

Responsibilities

Provide technical support to our trade and retail customers through using their expert automotive parts/mechanical knowledge; Build effective customer relationships; Are superstar sellers and problem solvers, and use up-to-date product information and knowledge; Are committed to providing a genuine service, where they create lasting impressions and moments that matter for their customers; Enjoy working in a busy phone customer contact role; Are safety aware and constantly strive to provide the safest work environment for themselves and their team mates

Requirements

Prior automotive parts or mechanical experience; Passionate customer service expert with some sales experience; Comfortable sharing knowledge and ability to communicate in a technical and non-technical manner; Natural problem solver who is solutions focussed with sound computer skills; Proactive and driven team player who can also work independently; Flexible availability and valid driver’s licence (manual preferred)

Nice to have

Manual driver's licence preferred

Benefits

Great company culture & plenty of opportunity to progress; Safe & inclusive team environment; Attractive team member pricing across all GPC AP businesses; Ongoing training & development; genuine career opportunities; Employee reward & recognition programs; Employee Assistance Program for you & your family; Paid volunteer leave; Parental leave top-up allowance