Automotive Service Estimator / Advisor | Weekends Off | Daphne

As an Automotive Service Estimator / Advisor with Christian Brothers Automotive, you are the person that our team will look to quickly and accurately build estimates for recommended guests repairs and manicure the digital inspection for guest viewing. You are the person that our guests will rely on to accurately estimate the repairs for their vehicle, but, just as importantly, our team will rely on you to ensure that repair orders properly account for the time and parts that will be needed to correctly complete the repair. Though your primary role focuses on preparing estimates and managing parts, you will also provide back-up for the role of advising our guests through the entire repair process, keeping them informed of the status of their vehicle and ensuring their satisfaction before they leave our facility.

Responsibilities

Build DVIs and estimates; Thoroughly source parts and build estimates; Accurately update job board promise times & job status categories; Communicate with techs regarding inspections and proposed repairs; Communicate with vendors regarding parts; Front-end parts reconciliation (receiving and returning); Prepare phone estimates; Present the best solution to properly repair customers' vehicles in a way that is easy to understand; Manage the store's workflow in an effective and efficient manner; Consistently and effectively sell services without jeopardizing honesty and integrity; Maintain a positive attitude and team atmosphere at all times; Communicate on the phone in a clear professional manner; Build long-term relationships between the store, yourself and the customer; Direct, coordinate, and participate in performing customer service activities; Shuttle customers as needed in CBA branded vehicle; Ensure that all repairs are performed to proper specifications; Work together as a team and assist other employees as needed; Other duties as assigned

Requirements

Current driver's license; Driving record acceptable to our current insurance carrier; Proficiency in Windows based computer software and automotive store applications; Experience in an Automotive Customer Service role or Automotive Service Write/Advisor/Estimator/Sales role; Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm; Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.); Occasionally lifting and carrying objects over 50 lbs.; Keeping a brisk work pace in a high-volume environment

Benefits

Closed every weekend to spend time with family & friends; Paid vacation & paid holidays; Healthcare benefits available; On-going training & career advancement; Employee appreciation events; Locally owned and operated; Weekly lunches; No vendor limitations, creativity encouraged