Automotive Service Manager | Up to $100k* & Weekends Off | Clarksville

As a Service Manager with Christian Brothers Automotive, you are the person that our guests look to when they need help with their vehicle. Our Service Managers have the responsibility of taking our guests through the entire repair process, keeping them informed on the status of their vehicle, and ensuring their satisfaction before they leave our facility. The Service Manager has responsibility and authority for all aspects of the daily operation of the business, including sales activities, staff management, quality of work, guest satisfaction, revenue, profit margin, and other documented goals as assigned by the Owner. All office and shop personnel report directly to the Service Manager. The local franchisee is the employer and is solely responsible for all employment decisions. Christian Brothers Automotive is an Equal Opportunity Employer and practices at-will employment.

Responsibilities

Manage office and shop personnel and daily operations; Follow and enforce all company policies and procedures as outlined in the current Employee Handbook; Take necessary corrective and/or disciplinary action for employee non-compliance; Ensure quality of work, attitude and performance meets or exceeds guest satisfaction goals; Direct the smooth, orderly and organized operation of the store; Maintain a personal positive attitude and positive communications at all times; Develop estimates and work orders; Direct Service Writer's development of guest estimates and work orders and assign work orders to the technicians; Ensure selection of quality parts; Ensure target margins are achieved; Open and close stores on a daily basis; Perform daily accounting closing and balancing procedures; Perform daily, weekly, and monthly reconciliations, audits and report analysis, and report results to Franchise Owners and or Operators; Ensure all equipment is fully operational and in good working order; Ensure technicians have the resources needed to do their job; Serve as the primary communications interface to customers before, during and after service; Greet every guest with enthusiasm and a smile, showing hospitality and the highest level of respect; Present the best solution to properly repair customers' vehicles in a way that is easy to understand; Consistently and effectively sell services without jeopardizing honesty and integrity; Act in a professional manner, projecting honesty and integrity; Other duties may be assigned

Requirements

5 years work experience in Automotive Customer Service & Service Sales; Supervisory or Management experience in the Automotive Industry; Proficiency in Windows based computer software and automotive store applications; Current driver's licenses; Driving record acceptable to our current insurance carrier; ASE Service Consultant certification or equivalent experience; Being on your feet for the majority of the workday (standing, walking, etc.); Occasionally lifting and carrying objects over 50 lbs.; Driving manual transmission vehicles; Keeping a brisk work pace in a high-volume environment; Using a keyboard and mouse several times daily; Using a standard handset phone several times daily

Nice to have

Experience in TekMetric software application; Graduation from an industry recognized service training program

Benefits

Up To $100k Annually; Closed Every Weekend; Paid Vacation & Paid Holidays; Healthcare Benefits Available; Matching Retirement Plans; Employee Point Store Access; Continuous Training Available Through The CBA Flywheel Learning System; Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar; Employee Appreciation Events; On-Going Training & Career Advancement; Future Franchise Leadership Academy (FFLA) - Path to Shop Ownership Available