Autonomous Vehicle Specialist

A world empowered by autonomy. We build robotic vehicles to improve logistics safety, forge a greener earth, and enhance human lives. This role is primarily focused on on-site vehicle operations, deployment support, customer coordination, and field issue handling. The successful candidate will work directly with customer operations teams and collaborate with Venti Engineering teams to ensure vehicles are ready for operation, site activities run smoothly, and operational issues are addressed promptly. The ideal candidate is practical, resourceful, and comfortable working in customer-facing environments. They should be willing to work hands-on with vehicles, respond to operational issues, and travel between deployment sites as business needs require. Venti Technologies is based in the U.S. and Asia and is the leader in safe-speed autonomous logistics systems. Venti has offices in Cambridge (Massachusetts, USA), Suzhou (China), and Singapore.

Responsibilities

Support day-to-day autonomous vehicle operations at customer sites, ensuring vehicles are ready for scheduled activities; Perform vehicle readiness checks, basic inspections, and operational checks before and after vehicle use; Assist with vehicle positioning, site preparation, operational coordination, and other on-site activities; Respond to vehicle operational issues, perform initial troubleshooting, and coordinate with relevant teams to restore operations; Work closely with customer personnel to understand operational needs and address day-to-day site challenges; Support operational activities outside normal working hours, including occasional evenings and weekends, when required; Support the deployment of autonomous vehicles and associated equipment at new and existing customer sites; Assist with vehicle commissioning, site readiness checks, operational setup, and initial on-site testing; Coordinate with internal teams and customer representatives to ensure deployment activities are completed according to schedule; Help identify and resolve practical deployment issues involving vehicle setup, site conditions, equipment, and operational procedures; Support customer demonstrations, site acceptance activities, and operational ramp-up; Travel to different US sites as needed to support deployments and ongoing operations; Act as a first point of contact for day-to-day vehicle and operational issues at assigned sites; Gather relevant information when issues occur, including operating conditions, observed vehicle behavior, photos, videos, and system logs; Perform basic troubleshooting and determine when issues require escalation to Engineering or other specialist teams; Communicate issues clearly, follow up on their status, and coordinate with relevant teams to minimize operational disruption; Maintain records of recurring issues, actions taken, and operational workarounds; Help identify recurring site-level problems and recommend practical improvements to operating procedures; Maintain effective day-to-day communication with customer operations and maintenance teams; Coordinate schedules, vehicle availability, site activities, and operational support requirements; Provide clear explanations of vehicle operating procedures, system capabilities, and known operational limitations; Relay customer feedback and field observations to the Singapore-based Engineering and Product teams; Coordinate with US and Singapore teams to ensure operational issues are tracked and addressed; Support customer meetings, demonstrations, and site visits as required; Follow established vehicle operating procedures, site safety requirements, and company policies; Identify and report unsafe conditions, abnormal vehicle behavior, and potential operational risks; Ensure field activities are conducted within approved safety procedures and operating boundaries; Maintain accurate records of vehicle checks, operational activities, incidents, and field issues; Help improve site operating procedures and deployment checklists based on practical field experience

Requirements

Diploma or degree in Engineering, Automotive Technology, Mechatronics, Electrical/Electronic Engineering, or a related field (equivalent hands-on experience will also be considered); Experience in vehicle operations, field service, equipment deployment, technical support, robotics, automation, or a similar hands-on role; Practical troubleshooting skills and the ability to resolve day-to-day operational issues systematically; Strong organizational skills, with the ability to coordinate multiple on-site activities and follow through on open issues; Clear communication skills and the ability to work effectively with customers, operations personnel, and distributed Engineering teams; Willingness to work on-site at customer facilities and travel regularly between US deployment locations; Flexibility to support occasional evening, weekend, or extended-hour activities during deployments and critical operations; A valid driving licence appropriate for the assigned location

Nice to have

Experience with autonomous vehicles, commercial trucks, heavy vehicles, automotive systems, or industrial equipment; Experience working at customer sites, logistics facilities, ports, rail yards, or other industrial environments; Experience supporting vehicle commissioning, field deployment, equipment installation, or operational ramp-up; Familiarity with basic vehicle electronics, sensors, diagnostic tools, and technical troubleshooting; Basic familiarity with Linux, system logs, or software-based vehicle systems; Experience working with teams across different locations and time zones

Benefits

World-class benefits; Fantastic culture; Flexible working arrangements; A great international working environment