B2B Customer Support Representative

Keeper is hiring a passionate B2B Customer Support Representative to contribute knowledge and expertise to our B2B Support team. This can be a 100% remote position from select locations with an opportunity to work a hybrid schedule for candidates based in the Chicago, IL metro area. As a B2B Customer Support Representative with Keeper, you will handle client requests and feedback via phone and email through Salesforce (including technical troubleshooting and real time assistance). The Customer Support Representative will be a highly organized go-getter and problem-solver who seeks to enhance our customer experience by delivering accurate, quick and professional assistance.

Responsibilities

Answer incoming customer calls, tickets and chats regarding product problems, service questions and general client concerns; Consistently remain up-to-date on product knowledge and work collaboratively with management and other teams to stay informed of any changes in company policies; Know when to escalate more in-depth issues to the Tier 2 team; Provide excellent B2B customer service and top notch support; Maintain a high level of professionalism with customers and work to establish a positive rapport with each of them

Requirements

1+ years of experience in a business to business (B2B) technical support role; Experience with Google Docs and MS-office tools; Excellent communication and presentation skills, both written and verbal; Ability to work independently and as part of a team in a fast-paced, high-growth environment; Proven history of maintaining a high level of professionalism with clients

Nice to have

Bachelor's degree; Salesforce experience; ServiceNow experience; Technical proficiency with smartphones, tablets and computers

Benefits

Medical, Dental & Vision (Inclusive of domestic partnerships); Employer Paid Life Insurance & Employee/Spouse/Child Supplemental life; Voluntary Short/Long Term Disability Insurance; 401k (Roth/Traditional); A generous PTO plan that celebrates your commitment and seniority (including paid Bereavement/Jury Duty, etc); Above market annual bonuses