Bank Operations Specialist

The main purpose of this job is to provide staffing coverage for a variety of business units across the division.

Responsibilities

Provide staffing coverage for a variety of business units across the division; Perform temporary assignments in operational business units such as Card Security or Disputes, Loan Servicing, Account Maintenance & Support, Deposit Services, and others as assigned; Respond to incoming calls, manage online account inquiries and troubleshoot technical issues; Navigate a multitude of internal systems to accomplish daily tasks; Engage professionally with both internal and external customers; Examine processes and procedures for improvement suggestions; Perform other duties as assigned

Requirements

Basic knowledge of the banking industry; Ability to routinely learn new support functions; Ability to utilize a technical aptitude that allows for quick learning company systems, platforms and products; Ability to utilize discretion for when to escalate issues appropriately; Ability to identify workflow or process improvements to increase efficiency; Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities; Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills; Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values; Intermediate level proficiency with Microsoft Word, Excel, Teams, SharePoint and Outlook; Associate’s degree or equivalent combination of education and experience required; 3+ years financial services or related experience required; 1+ year customer service experience required

Nice to have

1+ year bank operations experience preferred

Benefits

Employer sponsored health, dental, and vision insurance; 401(k); life insurance; paid vacation; paid personal time; career development; education assistance; voluntary supplemental benefits