Banquet Captain

Supervises and coordinates activities of banquet servers during banquets to ensure that food is served promptly. The Banquet Captain stays in contact with the host (on-site contact) throughout the event to ensure the highest guest satisfaction possible. Regular attendance in conformance with the policies established by ASM Global is essential to the successful performance of this position.

Responsibilities

Consults with Food Services Manager regarding serving arrangements and additional employees and equipment required; Supervises banquet servers; Meets with Chef on Duty at start of every shift to review banquet event orders; Meets with client prior to start of event to review menu and itinerary; Anticipates customers' needs, responds promptly and acknowledges all customers; Must be a leader, motivating the servers, resolving conflicts and exceeding guest expectations; Conducts lineup with the staff at the start of each shift; Inspects uniforms, reviews menus and event itineraries and provides a short training topic; Prepares Captain's Reports; Promotes and maintains the highest level of customer service to all SAVOR guests; Determines when a guest should not be served additional alcoholic beverages; Inspects function space prior to start of function to ensure cleanliness, organization and ambiance; Observes food being served to ensure that food is correctly garnished and arranged; Carries out responsibilities in accordance with organization/department policies and applicable laws; Responsible for consumption sheets; Ensures front and back of the house are maintained in a clean and orderly fashion; Ensures all closing duties for staff are completed before staff sign out; Provides feedback on staff performance to manager; Reports disciplinary problems to manager and participates in counseling of employees; Fosters and promotes a cooperative working climate; Completes all paperwork and closing duties in accordance with departmental standards; Reviews status of assignments and any follow-up action with Banquet Manager and/or oncoming Supervisor; Notifies Manager when low on items such as lemons, creamers, coffee etc.; All other duties assigned

Requirements

High school diploma or GED; One year's experience as a banquet server or banquet Captain

Nice to have

Previous Supervisory experience preferred; Current Food Handler's Certificate; TIPS trained