Banquet Captain

Position Summary: The Banquet Captain oversees the successful execution of banquet and special event functions. This role partners with Banquet Management to coordinate event operations, lead banquet staff, ensure service standards are met, and deliver exceptional guest experiences.

Responsibilities

Supervise banquet servers, bartenders, and support staff during banquet and special event operations; Provide training, coaching, and performance feedback to ensure service excellence and adherence to standards; Review and execute Banquet Event Orders (BEOs), ensuring all event requirements are accurately communicated and fulfilled; Ensure meeting and event spaces are properly set, organized, and maintained according to BEO specifications; Conduct inspections of banquet rooms, hallways, storage areas, and public spaces to maintain cleanliness, safety, and organization; Communicate effectively with Event Management, Culinary, Front-of-House leadership, members, and guests regarding event needs and operational updates; Attend BEO and event planning meetings as required; Prepare daily operational recaps, including event revenue, staffing, attendance, operational concerns, and other relevant information; Support administrative functions, including scheduling, inventory management, and beverage ordering; Foster a positive, guest-focused environment by providing professional and welcoming service; Assist with additional duties and special projects as assigned

Requirements

Minimum of two years of banquet supervisory experience; Current TABC Certification and TIPS Certification required; Knowledge of banquet, fine dining, and formal service standards, including white-glove service; Working knowledge of audiovisual equipment, weddings, banquet operations, and beverage service; Strong leadership, communication, and organizational skills; Ability to read, write, and communicate effectively in English; Professional appearance and adherence to company grooming and uniform standards; Frequently lift and/or move up to 50 pounds; Occasionally lift and/or move up to 10 pounds; Ability to stand, walk, bend, and move throughout the workday; Strong problem-solving and decision-making skills; Ability to lead teams, provide clear direction, enforce policies and procedures, and promote a collaborative work environment; Commitment to maintaining a safe, clean, and environmentally responsible workplace; Strong background delivering exceptional guest service in a fast-paced hospitality setting; Experience collaborating with culinary teams, event managers, and operational departments to ensure seamless event execution and resolve guest concerns professionally and efficiently; Proven experience leading and developing service teams, including banquet servers, bartenders, and support staff; Demonstrated ability to train employees, delegate responsibilities, monitor performance, and create a positive, results-oriented work environment; Minimum two years of experience supervising banquet, catering, or large-scale event operations in a hotel, resort, conference center, country club, or similar hospitality environment; High School (Required)

Nice to have

Resort or hospitality experience preferred; Proficiency in Microsoft Word and Excel preferred; Some college preferred; Experience coordinating multiple events simultaneously while maintaining service standards and guest satisfaction is preferred

Benefits

Associate housing and shuttle service; Weekly meal subsidies; Golf and amenity privileges; Retail and dining discounts; Discounts at more than 100 Crescent Hotels & Resorts properties; Medical, Dental, and Vision insurance; 401(k) plan with employer match; Paid vacation and holidays; Short-term and long-term disability insurance; Critical illness and accident insurance; Associate Relief Fund