Baxterstorey - Service Supervisor

Welcome to the heart of hospitality excellence! At BaxterStorey we take immense pride in delivering exceptional guest experiences and creating unforgettable moments. As a renowned pioneer in the hospitality industry, we are excited to welcome individuals who share our passion for providing genuine hospitality and impeccable service.

Responsibilities

Supervision and Training - recruit, train, and supervise catering staff, including servers, chefs, and support personnel. Set clear expectations and provide ongoing feedback to maintain a high level of performance; Quality Control - monitor food quality, presentation, and service standards to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction; Logistics Management - coordinate delivery, setup, and breakdown of catering equipment and supplies. Oversee the flow of events, including food service, beverage distribution, and guest interactions. Manage inventory and order supplies as needed to maintain adequate stock levels; Customer Service - foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy. Be curious, solicit feedback from clients to continuously improve catering services

Requirements

Previous experience within the hospitality industry; Have a contagious passion for food and customer service; You draw satisfaction from supervising, training, and supporting a team; Understanding of delegation skills; Excellent organisational abilities; high attention to detail; Concise and effective verbal and written communication; Ability to adapt to challenges and opportunities with a solution-oriented perspective

Benefits

20 Days holiday exclusive of bank holidays; Birthday additional holiday; 3 days volunteering days; 3 days grandparent leave; 26 week's enhanced maternity leave; Secondary career leave (paid); Wedding/commitment day leave; Free meals on shift; Bespoke development training; Pension and life insurance; Discounts available from Perkbox app, from high street shops to holidays & cinema; Wellbeing hub; Access to employee assistance programme; Cycle to work scheme