BDA Team Lead, Care Partnerships

Headway's Care Partnerships team is on a mission to become the behavioral health partner of choice for every health system in the US. We make it easy for care management, social work, and clinical teams to refer their patients into high-quality outpatient behavioral health care. Cold outbound is now a proven, scalable channel for us to generate new health system partnerships. Our team of Business Development Associates (BDAs) books the meetings that drive our pipeline. As a BDA Team Lead, you'll lead a pod of 7–8 BDAs. This is a full-time leadership role with no personal quota. Your success is your team's success.

Responsibilities

Lead and coach a pod of 7–8 BDAs to consistently hit their monthly meeting quota and qualification targets; Own your pod's funnel, from dials and connects to meetings booked, held rate, and conversion to qualified prospects; Run weekly 1:1s, call listening sessions, and live coaching during call blocks; Give clear, direct feedback to every rep, and regularly ask for feedback on your own coaching; Generate and test new ideas across messaging, sequencing, channels, and targeting, then roll out what works across the team; Partner with BD Leads and regional leaders to keep handoffs clean and meeting quality high; Help hire and onboard new BDAs as the team grows

Requirements

2+ years in a high-volume outbound role (BDR, SDR, inside sales); 1+ year leading or formally coaching a team of reps; Knows team's numbers and can explain what's driving them, rep by rep and stage by stage; Energized by developing people; Generates own ideas to hit goals, tests them, and measures whether they worked; Gives direct feedback, asks for it in return, and builds trust with partners across the business; Resilient and persistent; Motivated by the opportunity to help solve access to mental healthcare

Nice to have

Experience in healthcare, health tech, or selling into health systems; Built or scaled an outbound team or playbook from an early stage; Used dialer and sequencing tools (e.g., Nooks, Outreach, Salesloft); Worked in a fast-growing startup environment

Benefits

Medical, dental, vision; HSA/FSA; 401(k) including match for 2027; Carrot Fertility reimbursement; Paid parental, medical and caregiver leave; Commission and/or discretionary bonus