Beauty Counter Manager

In the Nordstrom Beauty Department, we strive to make our customers feel their best. As a member of the Beauty community, you'll create personalized beauty experiences for customers and be part of a passionate team that values your unique skills. The Beauty Counter Manager plays a dual role – part salesperson, part teacher – while maximizing sales in their assigned beauty brand. Ideal candidates are results-oriented and thrive in a commissioned sales environment, are passionate about beauty trends and can build a customer following both in-store and digitally.

Responsibilities

Conduct makeup applications, skincare analyses and recommend products based on customer’s beauty goals; Collaborate with team members to create a welcoming and inclusive environment for all customers; Set and achieve personal and counter sales goals, utilizing both in-store and digital selling tools (inclusive of text and social media); Manage the scheduling and execution of vendor events and promotions; Build and maintain strong vendor relationships to maximize business results; Keep department customer-ready through organization and cleanliness; Keep up with the latest beauty trends, products, and industry knowledge through trainings provided by Nordstrom and luxury brand partners; Manage sales, refunds, exchanges, and build customer loyalty by opening new Nordstrom Rewards program accounts

Requirements

Passion for customer service and beauty, including trends, makeup application, and skincare; Excellent ability to connect with customers, proactively handle customer concerns and contribute to a positive team environment; Empathy and respect for all customers, providing a supportive environment during makeup and skincare application; Strong multitasking, organization, and follow-through skills; Drive to achieve sales goals, with interest in using networking and technology; The ability to work a flexible schedule based on business needs, including evenings and weekends; High level of ownership, accountability, and initiative; Physical Requirements: Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers; Frequent use of hands for grasping, fine manipulation, pushing and pulling; Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head; Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds

Benefits

Medical/Vision; Dental; Retirement and Paid Time Away; Life Insurance and Disability; Merchandise Discount and EAP Resources; performance-based incentives/bonuses; 401k; PTO accruals; Holidays; 3% commission for Beauty sales roles