BGSW_2026_IT_Manager_SDM

Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.

Role Summary

The Engagement Manager & Account Manager is accountable for end-to-end ownership of customer engagement , encompassing account management, service delivery, and project/program execution across Managed Services (Infrastructure SAP) and development initiatives .

The role demands strong customer-facing leadership , with the ability to engage CXOs including the CEO , translate business objectives into executable IT outcomes, and ensure predictable delivery, service stability, and financial performance. Prior program or project management experience and mandatory hands-on exposure to either Infrastructure or SAP landscapes are essential.

Experience

15-18 years

Requirements

Bachelor’s degree in Engineering / MCA / MBA.; PMP / PRINCE2 / Agile certification preferred.; ITIL certification is an advantage; Prior experience as Program Manager / Project Manager in enterprise IT environments.; Mandatory domain background in either Infrastructure or SAP (one is compulsory).; Strong experience managing Managed Services (Infra and/or AMS) alongside projects.; Proven ability to manage senior customer stakeholders, including CXOs and CEOs .; Strong understanding of Manufacturing business processes (mandatory) , with working knowledge of Purchasing, Sales, and Finance.; Expertise in SDLC, ITIL-based service management, Agile/Hybrid delivery models .; Strong financial acumen with experience in budgeting, forecasting, and P&L management .; Excellent communication, negotiation, and conflict-resolution skills.