Billing Representative

The Collections team under Billing is responsible for collecting payments from workplaces (e.g., healthcare facilities). The Billing Representative (BR) is responsible for ensuring that the assigned workplaces pay their invoices quickly and on time. Cash is the lifeline of any company. This is a very critical role to ensure that the cash flows for the company are smooth. The BR will reach out to the workplaces through phone and email to follow up on payments, get a commitment of payment ("promise to pay"), and ensure that the workplaces honor these commitments. The BR will work with the workplaces and the respective internal teams to ensure any roadblocks in collecting the payments are removed. The role will require cross-functional collaboration with Billing Disputes, Sales, Customer Support, and other teams to achieve the desired goals.

Responsibilities

Monitor accounts to identify outstanding debts; Call and email accounts payable contacts, administrators, and others as needed to ask about their overdue payments and upcoming dues; Build relationships with workplaces (e.g., properly set expectations about our billing policy, explain NET & Dispute Terms, etc.); Identify the root cause of non-payment and resolve billing concerns; Report on collections updates and accounts receivable status; Identify critical accounts and devise SMART action plans to address issues

Requirements

Professional and clear communication (verbal and written); High attention to detail; Receptive to feedback (highly coachable); Comfortable with math and data (e.g., calculating payment plan instalments); Ability to build relationships with customers; Strong judgment in customer-facing decisions and live interactions; Negotiating skills; A reliable laptop/desktop (no Chromebooks or Linux OS); Minimum 20 Mbps wired internet connection; Wired headset for clear communication; A quiet, distraction-free workspace; Stable power and internet connectivity

Nice to have

Experience with Google Drive suite; Slack; Salesforce; soft phone software like Amazon Connect

Benefits

100% Remote. Work from anywhere in the world; Fast-Paced Startup Environment. Join a company that values curiosity, independence, and growth; A hiring process that rewards skills, not just experience. Every applicant gets a fair shot—our selection is based on real-world problem-solving ability, not just credentials; Opportunity to make a significant impact with our workplace customers