BM Caterers - Hospitality Assistant

Help create exceptional hospitality experiences

We are looking for an energetic and friendly Hospitality Assistant / Front-of-House Team Member to join us at BM Caterers. In this role, you will be the face of our service, delivering exceptional customer care across our vibrant workplace restaurants, premium coffee bars, and corporate hospitality zones. Whether you are welcoming guests, serving fresh artisan food, or helping set up for evening hospitality, your passion for service will help create an uplifting experience for our clients every day.

Responsibilities

Set up and break down meeting/conference rooms, including catering arrangements; Prepare and restock kitchens, pantries, and meeting rooms with coffee, snacks, and supplies; Coordinate catering orders and deliveries for meetings and events; Provide fine dining service for lunch and dinner, including table setup, formal service, and clearing once meals have finished; Maintain cleanliness and tidiness of common areas, lounges, and meeting spaces throughout the day; Support internal events such as town halls, celebrations, and client visits; Clean as you go throughout each shift, following daily and weekly cleaning schedules to keep all equipment and surfaces hygienic and presentable; Follow procedures and always display good practice, with discretion and politeness essential; Basic computer skills (email, booking systems); Ability to lift/move deliveries, light furniture, and equipment; Maintain inventory and track usage of hospitality supplies; Carry out other ad hoc job-related tasks as required, flexibility is essential, as duties may vary day to day

Requirements

Experience: Some previous experience is helpful, but a positive attitude and approach matter most — full training will be provided; Flexibility: Ability to work flexible shift patterns between 7:00 am and 9:00 pm, including occasional later finishes for events; Attributes: A positive, team-player attitude with excellent communication skills and a passion for great hospitality; A professional, friendly and discreet approach; Excellent attention to detail; Strong communication and teamwork skills; Reliability and flexibility; A passion for great service; Previous hospitality experience is an advantage

Benefits

An annual day off for your birthday (after first year of service); Monthly masterclasses with Michelin-starred chefs; Fully funded development courses from Levels 2 to 7; Apprenticeship and career development opportunities; Freedom Friday - a paid day off to volunteer at a charity of your choice; Free lunch on shift; Discounts and cashback at a wide range of retail and leisure outlets; Cycle-to-work scheme; 24/7 access to the Mental Health Charter App; Enhanced parental leave; Paid leave for fertility treatment; Grandparent leave; Extra paid day off for your wedding or commitment day; Pension and life assurance