Bob's Squad Office Support Associate

Join Bob's Discount Furniture as a Bob's Squad Office Support Associate and be a key part of delivering exceptional support throughout the customer journey. In this omnichannel role, you'll assist guests in person, over the phone, and across digital platforms to ensure a smooth and satisfying shopping experience. Whether you're helping with orders, managing calls, or supporting store teams, you'll use technology and service skills to represent Bob's with integrity, enthusiasm, and care. This is a full-time, in-store position with required flexibility to work a retail schedule.

Responsibilities

Assist guests in person, over the phone, and across digital platforms to ensure a smooth and satisfying shopping experience; Help with orders; Manage calls; Support store teams; Use technology and service skills to represent Bob's with integrity, enthusiasm, and care

Requirements

Must be at least 18 years old to be considered for employment with Bob's; Ability to work flexible retail hours; Strong verbal communication, judgment, and customer service skills; Basic computer proficiency and willingness to learn new technologies; Guest communication and empathy; Omnichannel customer support (in-store, phone, digital); Order entry and accuracy using support systems; Cash handling and payment processing; Multitasking and follow-through; Problem-solving and root cause analysis; Positive mindset and professionalism; Technology adaptability and system usage

Nice to have

Experience in retail, call centers, or customer service; Sales or CRM system familiarity; Experience supporting store operations or fulfillment

Benefits

National Medical, Dental, and Vision Insurance; Paid Vacation, Sick Days, Holidays, and your Birthday; 401(k) Profit Sharing Plan with a generous company match; Pet Insurance and employer-paid Life Insurance; Legal & Financial Planning assistance and wellness resources; Tuition Reimbursement and employee scholarships; Ongoing training and career development through Workday Learning; Employee Discount on Day 1, plus merchant partner savings