Boutique Coordinator

The Boutique Coordinator ensures that every aspect of boutique life runs seamlessly — from client interactions to operational flow — so that the artistry of fine and high jewelry can be experienced in its purest form. Serving as the liaison between client-facing and back-of-house teams, this role demands precision, grace, and an instinct for anticipating needs before they arise.

Responsibilities

Welcome clients with discretion, warmth, and professionalism, setting the tone for a refined boutique experience; Assist Sales Advisors during client appointments by preparing jewels, presentation trays, and refreshments; Ensure presentation areas and visual displays are immaculate, replenished, and always aligned with brand standards; Collaborate and support our internal clients for celebrity fittings, photo shoots, and internal transfers and consignments; Oversee the daily rhythm of the boutique, ensuring appointments, deliveries, and service requests are coordinated without disruption; Receive, ship and maintain inventory cycle counts for operational efficiency; Manage semestrial store inventory; Manage client repairs, after sale process; Maintain stockroom organization, ensuring pieces are prepared for appointments and safely returned post-viewing; Manage boutique supplies, packaging, and stationery, ensuring readiness for client interactions and gifting moments; Open and close the boutique; Supervise security schedules and cleaning crew duties; Prepare boutique reports, appointment schedules, and sales documentation with accuracy and discretion; Process client orders, repairs, and special requests in alignment with brand guidelines; Support the Boutique Director with calendar coordination, event preparation, and follow-up communications; Assist in planning and executing boutique events, private viewings, and high jewelry showcases; Ensure VIP appointments are managed with white-glove precision, including special presentation and security requirements

Requirements

2 – 4 years’ Experience in luxury retail, fine jewelry, or hospitality in a client-centric role; A refined presence and polished communication style, both written and verbal; Ability to balance discretion with warmth in client interactions; Proficiency with luxury retail systems, appointment management, and basic administrative tools; A genuine appreciation for high craftsmanship, heritage, and brand storytelling; Proficiency in Microsoft Office (Excel, Word, Outlook); Strong organizational and multitasking abilities; Exceptional communication and interpersonal skills; Deep understanding of luxury client expectations and white-glove service standards; Ability to support boutique events and private appointments; Trusted to handle sensitive client information and high-profile appointments; Ability to work retail hours, including weekends and holidays

Nice to have

Experience with ERP systems (e.g., SAP) and CRM tools is a plus; Fluency in additional languages beyond English is a plus