Branch Manager

Reporting to the Regional Director, the Branch Manager in St-Lazare plays a key role in managing, organizing, and planning the daily activities of work teams to ensure efficient and high-quality operations. The Branch Manager provides support, training, follow-up, and oversight of operations to contribute to the success of the branch and achieve sales objectives. They collaborate with various stakeholders to continuously optimize and improve processes and are responsible for meeting the goals and expectations established by senior management in both production and sales.

Responsibilities

Manage, train, develop, and motivate production and customer service teams, including conducting quarterly performance evaluations for each employee; Ensure excellent customer service is consistently provided; Work closely with various Project Managers (automotive sales, tires and batteries, etc.); Actively participate in daily operations, stay involved, and understand employees' day-to-day tasks ("hands-on" approach); Maintain and control inventory of vehicles, tires, batteries, catalytic converters, and other materials; Buy and sell used vehicles; Oversee local marketing initiatives

Requirements

Minimum of 5 years of experience in customer service; Minimum of 5 years of experience managing teams

Nice to have

Knowledge of automotive parts; Leadership; Customer service orientation; Ability to learn quickly; Strong stress management skills

Benefits

Competitive salary + annual bonus; Eligible for paid vacation starting on your first day; Comprehensive group insurance plan; Telemedicine (unlimited access to a physician 24/7); Group RRSP with employer matching contributions; A pleasant and friendly work environment; Exceptional career advancement opportunities; Exclusive employee discounts on parts from any Kenny location; Company-provided laptop and cell phone