Burdick's Host | PT

We are seeking an enthusiastic, friendly, and professional Host to join our dynamic team! As the face of our business, you will play a crucial role in providing outstanding customer service and creating a welcoming atmosphere for our guests. If you thrive in a busy setting, are passionate about teamwork, and have a desire to grow in a fast-paced environment, we would love to hear from you!

Responsibilities

Serve as the first point of contact for all guests, delivering exceptional customer service with a friendly and positive demeanor; Welcome guests warmly and ensure a smooth, organized seating process while maintaining attention to detail; Collaborate with the team to ensure that all guests' needs are met promptly and effectively; Handle guest inquiries and concerns with professionalism and courtesy, offering proactive solutions to any issues that arise; Manage multiple tasks at once, ensuring efficiency during peak hours without compromising service quality; Maintain a professional and polite demeanor at all times, upholding the reputation of the business; Work closely with other team members to ensure seamless operations and guest satisfaction

Requirements

Ability to multitask and stay organized in a busy environment; A positive, energetic attitude with a strong commitment to teamwork and customer satisfaction; Ability to work well in a collaborative environment and eagerness to contribute to the success of the business; Ability to thrive in a busy, fast-paced setting and remain calm and collected under pressure; Proactive problem solving skills and always looking for ways to improve the guest experience; Reliability, punctuality, and take pride in your work; Attention to detail is essential, ensuring that every guest interaction is handled with care and precision; Motivation to be the best and have a strong desire to grow within the business; Must be available nights and weekends

Nice to have

Previous experience in customer service or a similar role

Benefits

Medical/Dental/Vision (Full-Time option); 401K with 100% match up to 3% (Full-Time option); Parental Leave Program (Full-Time Option); Robust Employee Assistance Program providing a wide range of services including up to 7 free counseling sessions per year; Health and Wellness reimbursement up to $600 annually for items like massages, gym memberships, running shoes etc.; Shift meal provided per day; 10% Discount on GHG outlets; Discounted hotel rates at Choice Hotels Worldwide