Business Analyst Custom Applications

The Business Applications Analyst is responsible for analyzing business processes, defining requirements, and partnering with subject matter experts to support the design and delivery of custom-built business applications. This role works closely with product owners, architects, and software engineers to translate business needs into functional specifications and support the development of scalable solutions built on platforms such as OutSystems (low-code), ServiceNow, and custom .NET applications (web, mobile, and API-based). The analyst ensures that applications are user-centric, efficient, and aligned with organizational goals by optimizing workflows, validating feature design, and supporting all phases of the application lifecycle.

Responsibilities

Leads discovery and requirements-gathering sessions with stakeholders; Translates requirements into user stories, acceptance criteria, process flows, wireframes, and functional specifications; Partners with architects and engineering teams to evaluate solution options; Supports creation of prototypes and conceptual designs; Collaborates with developers to clarify requirements and validate technical designs; Participates in Agile ceremonies such as sprint planning, backlog refinement, standups, and retrospectives; Creates and executes test cases and coordinates UAT; Provides production support by triaging issues and conducting root cause analysis; Analyzes current-state business processes to identify pain points and opportunities; Recommends improvements to workflows and application functionality; Assists with developing solution roadmaps and feature prioritization; Supports change management activities; Works with data teams to define reporting, analytics, and data integration needs; Supports requirements for API-based integrations; Manages multiple projects or workstreams simultaneously

Requirements

2-4 years Related experience and/or training or equivalent combination of education and experience; Four-year college degree or equivalent experience. Degree fields may include business administration, information systems, computer science, or related fields.; Strong understanding of modern application concepts, including APIs, cloud platforms, integration patterns, and data flows.; Experience with Agile methodologies (Scrum or Kanban) and backlog management tools (ServiceNow, Azure DevOps, or similar); Ability to translate complex business problems into clear and actionable requirements; Strong communication skills for facilitating sessions, documenting clearly, and presenting to all levels; Analytical mindset with experience using SQL, Excel, or similar tools; Ability to work independently and collaboratively.

Nice to have

CBAP, CCBA, or PMI-PBA; Technical analysis or UX certifications; Experience with prototyping tools such as Figma, Miro, or Visio; Background in UI/UX collaboration or user research

Benefits

competitive compensation; health and dental insurance; 401k retirement savings with company match; flex spending account; paid personal time off; paid company holidays; parental leave; employee eyewear discount; training programs; access to educational courses; promotions from within