Business Analyst

We’re looking for a skilled and people-focused Business Analyst to join our ICT, Data and Digital team. This is an exciting opportunity for someone who enjoys understanding how organisations work, building strong relationships with stakeholders and helping turn ideas into practical improvements. You'll work across WCHG to understand challenges, identify opportunities and help shape solutions that improve services for both colleagues and customers. As a Business Analyst, you'll support a range of transformation, change and digital improvement initiatives. You'll work closely with colleagues across all areas of the business, gathering requirements, mapping processes and ensuring solutions are genuinely aligned with business needs.

Responsibilities

Working closely with stakeholders to understand challenges, gather requirements and identify opportunities for improvement; Facilitating workshops and discussions to help teams shape solutions and achieve shared outcomes; Mapping and analysing current and future business processes, identifying opportunities to improve efficiency and customer experience; Supporting project delivery by defining requirements, shaping acceptance criteria and contributing to testing and implementation activities; Building strong working relationships across the organisation, acting as a trusted partner throughout change initiatives; Supporting continuous improvement by promoting best practice and helping embed a culture of innovation and efficiency

Requirements

Experience working in a Business Analyst role, ideally within Digital Services, ICT or a change environment; Excellent stakeholder management and relationship-building skills, with the ability to influence and engage people at all levels; Experience facilitating workshops, gathering requirements and translating business needs into practical solutions; Strong process mapping and business improvement skills; Ability to manage multiple priorities and work independently across a range of projects; Strong communication, analytical and problem-solving skills

Nice to have

Professional Business Analysis qualification (or working towards one)

Benefits

25 days Annual Leave, rising to 30 with length of service and option to buy/sell additional annual leave; Enhanced leave options for Maternity, Paternity, Adoption & Shared Parental Leave; Enhanced Pension scheme contributions; Health Care Plan; Subsidised Healthy Living benefits; Subsidised Leisure Learning benefits; Car Lease Scheme; Cycle to Work scheme; Volunteering days in the local community; Salary Sacrifice Pension option; Flexible Working; Real Living Wage; Westfield Health; Training and Development; Recognition and Reward