Business Analyst

Responsibilities

Development and documentation of business requirements; create User Interface mockups; assist the technical teams in the development and documentation of technical requirements; test the resultant software (including user Acceptance Testing); create instruction manuals; teach the system to end users; may be called upon to perform limited project management functions

Requirements

Excellent communication and customer service skills; Strong skills in Microsoft Visio; Experience with developing systems via a structured SDLC methodology; Experience with testing, training; Experience with UI design; Ability to analyze and document complex business processes and workflows and propose areas for improvement; Ability to gather data via diverse means (i.e. interviews, observation, surveys, existing written documentation) and interpret relevant information; Ability to document storyboards, screen mockups, wireframes, system flows, interfaces, use cases, and business rules; Customer Service / Helpdesk experience