Business Continuity Associate APAC

dLocal is the financial infrastructure powering global commerce in the world's fastest-growing markets. The biggest companies in the world trust us to unlock growth in 60+ countries across emerging markets—moving money where others see complexity. We don't just process payments; we are architects of payment ecosystems and partners in our customers' expansion. You'll work alongside 1,300+ teammates from 40+ nationalities and tackle global challenges from day one. Be the local execution arm of the Global team, ensuring rapid, effective resolution of daily operational issues at the market and customer level. Leverage market-specific expertise and time-zone alignment to protect merchant experience and maintain operational continuity. Work directly with internal teams and external stakeholders (processors, acquirers, card networks, APM providers, issuers) to keep operations running smoothly.

Responsibilities

Triage, own, and resolve operational incidents end-to-end; provide clear, timely updates to stakeholders; Engage directly with processors and partners to manage day-to-day operations, escalate issues, and remove technical/business blockers; Provide hands-on merchant support and go-live readiness (credentials and required tasks), including hypercare during launches; Act as a key point of contact for CS/AM for operational enablement and troubleshooting; Perform root-cause analysis, document incidents and resolutions (e.g., in Jira), and feed learnings back to teams and partners

Requirements

2–4+ years in payments/fintech operations, incident management, processor/partner support, or merchant operations; Familiarity with payment operations and ecosystem (processors, acquirers, APMs, card schemes; credentials, SLAs, settlements/reconciliations); Strong troubleshooting and root-cause analysis skills; comfortable coordinating across internal teams and external partners; Excellent communication and stakeholder management; customer-centric, calm under pressure, and action-oriented; Proficiency with Excel/Sheets and ticketing/documentation tools (e.g., Jira); analytical mindset; Ability to operate across time zones and manage multiple priorities with high attention to detail; Bachelor’s degree in Business, Engineering, Economics, or related field; fluency in English

Nice to have

Additional languages

Benefits

Tailored benefits for each country; Flexibility in how you work: flexible schedules and combination of self-managed focus time with in-person connection in collaboration hubs; Fintech industry: dynamic and ever-evolving environment; Referral bonus program; Work From Anywhere: work while traveling for up to 3 months every year