Business Development Executive - French Speaking

As a Business Development Executive, you will be the key link between our finance app and potential SME members, helping them understand the value of joining a leading fintech platform. Your role requires a blend of strong sales skills, customer-centric thinking, and adaptability to convert high-interest leads into active members.

Responsibilities

Driving market expansion – Engage with prospective SME members, address objections, and effectively communicate the benefits of using the Tide app for their business needs; Converting leads into active members – Proactively call prospective members who have started an application, provide support, and guide them through the completion process to ensure a smooth onboarding experience; Building strong relationships – Establish trust and rapport with prospective members, understanding their business needs and identifying opportunities to introduce relevant financial products and services; Ensuring compliance and troubleshooting issues – Work closely with KYC agents to verify documentation, assist members in resolving any application issues, and ensure all regulatory requirements are met; Maximizing upselling opportunities – Stay up to date with our product offerings and use your consultative sales approach to recommend additional services that align with the needs of prospective members; Providing valuable insights – Gather feedback from potential members on any challenges they encounter during onboarding and share these insights with internal teams to drive continuous improvements

Requirements

Native-level proficiency in spoken and written French; Experience in telesales, business development, or customer service, with a proven ability to convert leads into customers; Target-driven and commercially focused, with the ability to upsell relevant products and maximize revenue opportunities; Proactive self-starter, comfortable working in a fast-paced and evolving environment; Thrives in an agile setting, adapting to shifting priorities, new products, and changing market dynamics; Puts members first, ensuring a smooth and engaging onboarding experience while addressing any objections or concerns; Strong problem-solving skills and a keen eye for detail, especially when working with KYC requirements and compliance processes

Nice to have

Knowledge of compliance, KYC, AML, and financial regulations, or previous experience in the fintech sector; Experience using Zendesk, predictive dialers, or other CRM/sales engagement tools to optimize workflows

Benefits

25 days paid annual leave; 3 paid days off for volunteering or L&D activities; Extended maternity and paternity leave covered by the company; Personal L&D budget; Additional health & dental insurance; Mental wellbeing platform; Snacks, light food, drinks in the office; WFH equipment allowance; Flexible working from home; Sabbatical Leave