Business Operations

As Business Operations, you'll help shape the frameworks, systems, and processes that keep Rilla moving at the speed we're known for. You'll work directly with leadership and embed yourself across eng, product, sales, and go-to-market — partnering with some of the sharpest people you've ever worked with to solve problems that don't have clean answers. This role blends strategic thinking with hands-on execution. You'll tear apart broken processes and rebuild them. You'll find the thing three people are doing manually and automate it. You'll walk into a team that's scaling faster than their systems can handle and not leave until there's structure. It's an ideal role for someone who is exceptionally organized, thrives in high-expectations environments, and wants to operate at the center of uncertainty.

Responsibilities

Get embedded in teams across Rilla such as eng, product, sales, GTM to understand how they work, find what's slowing them down, and build the structure to fix it; Turn messy, manual, or missing processes into systems that scale; Implement and manage tools that keep every team operating at peak performance (think CRMs, dashboards, automation); Monitor KPIs and operational metrics, identify bottlenecks, and create solutions that improve efficiency company-wide; Oversee systems access management, granting and revoking permissions as needed

Requirements

Customer obsessive; Infinite learner; Team player; Unafraid of failure; Affinity for the unconventional; Extremely focused; 2–5+ years in strategy consulting, business operations, finance, or other analytical/strategy roles; Exceptional analytical and problem-solving skills; mastery of Excel/Sheets modeling; Ability to break down ambiguous problems, structure approaches, and execute with speed and rigor; Strong communication skills with the ability to simplify complex analysis for non-technical audiences; High ownership, low ego, and willingness to work across both high-stakes strategic projects and detailed execution; Comfort in fast-changing, high-growth environments where priorities evolve quickly; Excitement about working ~70 hrs/week in person with some of the most ambitious people in NYC; Excitement about attempting to build a generational company and the intensity required to do so

Nice to have

Familiarity with CRMs, workflow automation tools, or business intelligence platforms; Exposure to early-stage or high-growth startups where you've had to build from scratch; You've fixed something that wasn't technically your problem to fix

Benefits

Medical, dental, and vision insurance; Breakfast, lunch, dinner, and supplementary food and drink — 6x a week; 401(k) retirement plan; Wellness / Gym Benefits; Commuter benefits; Relocation assistance; Take what you need, paid time off, not accrual-based; $1,000 stipend for learning and personal growth; Tech equipment