Business Operations

We're looking for a Business Operations generalist to help build and run HUD's operating systems. You'll work closely with our Chief of Staff and founders across hiring, finance, marketing and events, and cross-functional special projects. This role is an exceptional learning opportunity for an early-career generalist who already has some early-stage startup experience. The work is both extremely fast-paced and extremely wide-ranging, giving this person unique access to every part of the company. The Chief of Staff is also personally committing to mentoring this person for success at HUD and beyond.

Responsibilities

Co-own hiring and people operations with the Chief of Staff, including recruiter management, feedback tracking, work trial management, and onboarding; Own day-to-day finance operations including transitioning payroll providers, expense tracking, invoice management, and vendor payments; Own or support cross-functional projects with the Chief of Staff and founders, turning open-ended business questions into clear recommendations and scalable systems; Draft public-facing content such as case studies, blog posts, social media posts, partnership announcements; Plan and run events including community gatherings to team offsites; Miscellaneous operations, such as notarizing documents for the Singapore entity and onboarding a fractional general counsel; Active but thoughtful use of AI to enable and automate all of the above

Requirements

3–4 years of experience, including 2 years in management consulting (MBB or top-tier boutique) and 1–2 years at an early-stage startup in business operations or strategy and operations; Demonstrated experience taking ambiguous projects from initial problem structuring through implementation, with an eye on building scalable systems instead of point solutions; Strong organization and attention to detail, with the judgment to prioritize competing demands and keep commitments on track; Excellent written and verbal communication skills, including a writing sample; High agency balanced with good judgement on when to ask for more input or help; Comfort moving between strategic questions and everyday operational work, and learning unfamiliar parts of the business quickly

Nice to have

Experience using AI to automate workflows, not just for research or summarization; Built a system or process from scratch and iterated it as the company grows; Experience working with technical teams or ability to learn technical topics quickly at a conceptual level; Comfort working with leadership internally and externally, and confidence in voicing your thoughts in such rooms, especially in dissent

Benefits

Competitive compensation; 100% covered top-of-the-line medical, dental, and vision (US and Singapore employees); Lunch and dinner for in-office employees; Company-wide holiday break (Christmas Eve to New Year's Day) on top of PTO and paid holidays; 401k with a 4% match; Equinox membership and commuter benefits (US employees); Health/wellness stipend (Singapore employees); Unlimited* access to tokens for ChatGPT, Claude Code, Cursor, etc.; Visa and relocation support for strong full-time candidates to the US or Singapore; Annual travel budget to visit either office