Business Optimization Manager - Payments

The Business Optimization Manager will be responsible for maximizing payment success across global markets by improving authorization and conversion rates through strategic partner engagement, data-driven decision-making, and continuous optimization of the payment ecosystem.

Responsibilities

Oversee partnerships across different stakeholders in the payment ecosystem; Own local relationships and build a formula for successful interaction with partners; Regular communication and collaboration with acquirers to ensure smooth transaction processing; Stay updated on card schemes' policies to facilitate seamless card payment acceptance; Foster relationships with issuers; Develop partnerships with Local Payment Methods (LPMs) to optimize payment acceptance in specific regions; Analyze and review performance data (declines, conversion rates) for each partner; Collaborate with internal stakeholders such as product, customer support, and technical teams; Implement strategies to optimize transaction approval processes; Leverage insights from A/B testing and partnerships with acquirers to improve authorization rates; Collaborate with Product, Risk management, Partnerships, and other teams to launch performance enhancing products and features

Requirements

4+ years in payments, fintech, or e-commerce; Proven experience working with payment partners (acquirers, issuers, or schemes); Bachelor’s degree in Finance, Engineering, Computer Science, or a related field; Strong understanding of the payment processing lifecycle; Knowledge of card scheme rules and compliance requirements; Strong data analysis and reporting capabilities; Experience deriving insights from large datasets and performance metrics; Ability to translate technical concepts into business impact; Ability to manage multiple stakeholders across regions and functions; Strong communication and influencing skills; Fluent English

Nice to have

MBA or advanced degree

Benefits

Hybrid working structure with 3 days/week on site; Work from abroad policy up to 30 days per year; 10-day holiday allowance; 7,000 MXN annual learning and development budget; Leadership cafés and on-the-job training; SiVale meal vouchers MXN 3,000 per month; Major and minor health insurance including dental insurance; Life insurance and travel insurance; Enhanced family leave; Gym membership contribution; Mental health platform; Pet-friendly office with amenities