Business Support Specialist - French speaking

This is a critical, customer-obsessed role at the frontline of Mollie's mission. You'll be the first point of contact for our merchants, ensuring they get the excellent support they need to succeed and grow. Your impact is immediate: you help make our customers proud to work with us by providing outstanding, proactive service.

Responsibilities

Act as the first point of contact across live chat, email, and phone to resolve customer inquiries quickly and effectively; Proactively advise customers on Mollie products that fit their activities and help boost their online and offline presence and revenue; Contribute to improving the customer experience by providing actionable feedback and proposing innovative solutions to internal teams; Listen closely to customer feedback and challenges to align our support efforts with Mollie's mission of being customer-obsessed

Requirements

Fluent in French and English; At least 1 year of experience in (customer) support; Ability to easily adapt to changing environments and quickly grasp new information and processes; A fast learner who can take on complex problems and rapidly find solutions; An easy communicator with a knack for clarifying complex topics and maintaining a human connection

Nice to have

Any other language

Benefits

Noise cancelling headphones; MacBook; Birthday off; Complimentary baby days; 20 days working from abroad; 22 holiday days; Commute allowance; Work from home budget; Bike lease plan; Internet allowance; Lunch voucher; Wellbeing program; Pension contribution; Health insurance; Bonus scheme; Equity plans; Referral bonus; Learning platform; Mentor program