Business Systems Analyst (Library Services)

Ingram Content Group (ICG) is hiring for a Business Systems Analyst (Library Services) to contribute to our team in LaVergne, TN just outside Nashville. In this role, you will collaborate with stakeholders and IT to breakdown business processes into solutions that are scalable and flexible to support Ingram Library Services' changing needs. You'll use agile practices to document and communicate change management. Part of your responsibility will be to manage projects and IT changes to ensure strategic alignment, successful completion, and on-going success. You will be expected to develop a deep understanding of current systems and processes. As the Business Systems Analyst, you'll create detailed technical specifications for bug fixes, application enhancements, and new application features. You'll also participate in defining functional requirements via interaction with various areas of the business. In addition, you will act as the internal liaison to verify accuracy of deliverables compared to documented requests, best practices, and Quality Assurance.

Responsibilities

Collaborate across teams to create shared understanding of the problem to be solved; Assists in translating business requirements into technical requirements, including scope definition, detail, and process flows; Documents functional specifications using a variety of tools, including word processing, spreadsheets, and drawings to support findings; Assists in QA testing as needed, ensuring that the business requirements defined in the analysis phase are met by the new or changed process or system; Acts as first level of support for questions surrounding performance, business logic and data related to ipage and Ingram supported order formats; Monitor performance and report on success; Collaborate with stakeholders and IT to breakdown business processes into solutions that are scalable and flexible; Use agile practices to document and communicate change management; Manage projects and IT changes to ensure strategic alignment, successful completion, and on-going success; Create detailed technical specifications for bug fixes, application enhancements, and new application features; Participate in defining functional requirements via interaction with various areas of the business; Act as the internal liaison to verify accuracy of deliverables compared to documented requests, best practices, and Quality Assurance

Requirements

Bachelor's degree in Business, Computing, Digital Media or related field OR directly related year for year experience; 1 year of experience in business analysis, applications

Nice to have

Experience working with JIRA, Zendesk or related software systems

Benefits

Highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA; 15 vacation days & 12 sick days accrued annually and 3 personal days; 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more; Wellness program with access to onsite gym and basketball court; Tuition reimbursement program; Financial and in-kind opportunities to engage with non-profits; Company match program for United Way donations; Volunteer opportunities and in-kind drives for non-profits; Game room with ping pong & foosball; Casual dress code