Business Systems Implementation Manager

As SOCOTEC continues to grow, we are looking for a hands-on Business Systems Implementation Manager to lead the delivery and implementation of our core business systems – ERP, CRM and Field Service – across the business. This is a delivery role first and foremost: you will be close to the detail, configuring, project managing and embedding solutions, not overseeing them from a distance. Reporting to the IT Director, you will act as the conduit between the business divisions and the UK IT Team – understanding divisional strategy, shaping the systems roadmap, and then rolling your sleeves up to scope, configure, deliver and embed the work. You will lead implementations end to end, working with internal and external software development and IT teams, and alongside Business Analysts, to ensure technical delivery aligns with business outcomes across multiple platforms and projects.

Responsibilities

Lead the hands-on implementation of ERP, CRM and Field Service systems across the business from scoping and configuration through to go-live and embedding; Configure and tailor business systems alongside functional consultants and developers; Work hands-on with integration and low-code/automation tooling (e.g. Power Platform) to connect systems and streamline processes; Manage application acceptance from development to live and handover to IT support; Facilitate workshops, run user acceptance testing, and deliver training; Lead and manage projects from initiation through delivery with governance, budgets, and reporting; Coordinate with business product owners, internal IT and external vendors; Manage stakeholders through matrix management and act as escalation point for critical service issues

Requirements

Minimum 5 years' experience in IT project management, systems implementation, delivery, business analysis or similar roles; Experience implementing Microsoft Dynamics 365 (Field Service and/or CRM) and familiarity with the Power Platform; Demonstrable hands-on experience implementing business systems (ERP, CRM and/or Field Service) end to end – comfortable configuring and building solutions, not just overseeing them; Proven track record in project and programme governance, including matrix management; Experience managing relationships with third-party vendors and external development teams; Strong change management capabilities and the ability to engage with and understand business requirements; A passion for driving operational improvements and efficiency gains

Benefits

Flexible working arrangements (office-based, remote, or hybrid); Comprehensive training, mentorship, and development programs; Opportunity to work on diverse, challenging projects; Career growth across multiple disciplines; Thriving community of over 2,000 industry professionals