Business Training Manager

Drive sales capability and frontline productivity through structured training, induction, assessment and capability-building interventions across TSO, ASO, SS, SM, SO/ASE, promoters and other relevant stakeholders. The role will translate business priorities into targeted learning interventions and track their impact on field capability, productivity, sales execution and employee retention.

Responsibilities

Develop and execute the annual Business Training & Capability calendar aligned to business priorities; Identify capability gaps and design targeted interventions across frontline and managerial roles; Strengthen the Piramal Sales Academy / Sales Training Power Brand and monthly capability agenda; Own the end-to-end training and certification journey for new frontline employees; Drive timely induction, assessments and field readiness; Partner with Sales Coaches, ABMs and business leaders to ensure effective on-the-job application; Drive improvement in Field Capability Score and frontline productivity through targeted interventions; Build capability across critical selling and execution areas including WS handling, product / category knowledge and field execution; Track impact through pre- and post-training assessments and business metrics; Own the annual promoter training calendar across agency and third-party workforce; Drive interventions to improve promoter productivity, consistency and selling effectiveness; Drive training and adoption for new products, processes, systems and business initiatives such as DMS, Vajra and SM / non-chemist projects; Build frontline understanding of incentives, earning opportunities and performance-linked rewards; Ensure timely completion of relevant assessments and certification; Track training coverage, learning hours, assessment completion, scores and capability outcomes; Analyse the impact of learning interventions on productivity, sales achievement and retention; Provide periodic capability insights and recommendations to Sales and HR leadership; Partner with Sales and HR leaders to ensure high-quality execution of the training calendar; Manage external training partners and facilitators where required; Drive a culture of continuous learning and capability ownership within the Sales organisation

Requirements

Graduate degree in any discipline; MBA / PGDM in HR, Sales, Marketing or L&D preferred; 6–10 years of experience in Sales Training, Sales Capability, Learning & Development or Field Force Development, preferably in FMCG, Pharma, Consumer Healthcare or similar businesses; Experience in managing frontline sales capability across multiple levels and geographies; Strong understanding of induction, assessments, field productivity and capability-building; Experience of linking learning interventions to business outcomes

Nice to have

Relevant certification in Learning & Development / Sales Capability; Exposure to digital learning platforms, dashboards and learning analytics