Campus Hospitality & Events Manager

Benefits

Are you personable, attentive, and capable of providing exceptional service whilst maintaining a positive approach? Do you want to contribute to the overall customer experience within beautiful client spaces? If so, we would love to welcome all Hospitality Managers to the heart of hospitality excellence! At BaxterStorey we take immense pride in delivering exceptional guest experiences and creating unforgettable moments. As a renowned pioneer in the hospitality industry, we are excited to open our doors to individuals who share our passion for providing genuine hospitality and impeccable service.

As a member of the BaxterStorey family, you will have access to a supportive and inclusive work environment that encourages growth and celebrates diversity. Investing in your development and provide ongoing training to ensure that you have the skills and knowledge to thrive in your role whilst being dedicated to ensuring your work-life balance thus enabling you to pursue your passion for hospitality while also taking care of yourself.

Every interaction is an opportunity to create a lasting impression, and we’re looking for a Hospitality Manager who strives to exceed expectations at every turn.

Responsibilities

Deliver exceptional customer service and ensure client expectations are consistently met or exceeded.; Build and maintain strong client relationships, resolving issues promptly and professionally.; Lead, develop and motivate the hospitality team through training, coaching, appraisals and regular team meetings.; Maintain high operational standards, encouraging innovation and continuous improvement.; Stay informed of market trends and implement best practices.; Ensure compliance with Health & Safety, Food Safety, environmental legislation and company policies.; Plan and deliver hospitality events in collaboration with clients and the events team.; Produce management reports, complete administrative tasks accurately, and support succession planning and team development.

Requirements

Previous hospitality or catering management experience, ideally across multiple sites.; Strong leadership, communication and client relationship skills.; Experience managing teams, budgets and events.; Good knowledge of Health & Safety and Food Safety regulations.; Proficient in Microsoft Office and hospitality management systems.; Level 3 Food Safety qualification (desirable).

Benefits

28 Days holiday inclusive of bank holidays.; Birthday additional holiday.; 3 days volunteering days.; 3 days grandparent leave.; 24 week’s enhanced maternity leave.; Secondary career leave.; Wedding/commitment day leave.; Free meals on shift.; Bespoke development training.; Pension and life insurance.; Discounts available from Perkbox app, from high street shops to holidays & cinema.; Wellbeing hub.; Access to employee assistance programme.; Cycle to work scheme.