Care Coordinator

Do you have a passion for delivering exceptional care? Join CCH Group, the UK’s largest and most trusted care provider, as a Care Coordinator and play a key role in shaping the future of home care in your community. At CCH Group, we deliver 1.5 million hours of care monthly across 260+ locations. Join us as a Care Coordinator and play a key role in organizing and delivering high-quality care services in your community.

Responsibilities

Schedule weekly care visits promptly to ensure continuity for clients and Care Professionals; Deploy new Care Professionals to clients within two weeks of hire; Create and manage monthly rotas in advance to minimize agency use and provide clear communication; Ensure rota changes are communicated by Thursday of the prior week; Manage guaranteed hours contracts to prevent unnecessary top-up payments; Oversee annual leave requests to maintain service continuity; Maintain close contact with Care Professionals through calls and regular meetings; Schedule refresher training to meet CQC and contractual requirements; Collaborate with Recruitment to advertise vacancies and source candidates to support branch growth; Escalate care delivery concerns to the Business Manager and Clinical Care Manager; Monitor ECM to track visit timings and durations, addressing any issues; Accurately code canceled hours and maintain digital records for invoicing compliance; Report Care Professional absences for absence management; Provide thorough handovers for the Out of Hours team; Ensure shift reconciliation for accurate payroll processing

Requirements

Previous Care experience, ideally as a FCS or Care Coordinator; Excellent attention to detail; Excellent time management and communication skills; A true problem solver and able to think outside of the box; Self-motivated, responsible and able to act on your initiative; To be organised and flexible

Nice to have

NVQ/QCF Care at Level 3 or be willing to work towards this qualification; Be prepared to undertake other training that would benefit you in the role

Benefits

Career Growth: Leadership opportunities with a trusted sector leader; Support: Access to top experts and innovative systems; Recognition: Extraordinary Care Awards—monthly recognition of outstanding contributions by our care professionals and branch teams, culminating in prestigious regional and national award ceremonies. Over 300 individuals are honoured each month