Care Expert - Belgium (EN) 🇧🇪

Taking care of our clients is at the heart of our business. Our User Care Experts are on the frontline to answer our members (via chat, email and phone), solve their problems and offer an amazing customer experience. Your first mission will be to deal with our members' requests in a meaningful, delightful and timely manner. Your goal is to be transparent, accurate, clear and helpful to our members. As a User Care Expert, you’ll also have the opportunity to work on projects next to answering our members. We expect you to help us implement better processes and tools, and to contribute to improving our product. This will involve analysing what you see, identifying areas for improvement and making suggestions on what we can do better. At Alan, we are dedicated to learn as much as we can. You will become an expert in healthcare and insurance, and help new members of the great healthcare team. You will be involved in building, nurturing and enhancing our care team on a daily basis.

Responsibilities

Answer members via chat, email and phone and solve their problems; Deal with members' requests in a meaningful, delightful and timely manner; Work on projects to implement better processes and tools; Contribute to improving the product by analysing and identifying areas for improvement; Become an expert in healthcare and insurance; Help build, nurture and enhance the Belgium care team

Requirements

2+ years of experience in a customer-support role, education, or communication; Bilingual English + Dutch OR English + French; Passion for caring for members and solving their problems; Love written communication; Comfortable with computers and technology; Very empathetic mindset; Motivated and entrepreneurial; Enthusiasm for teamwork, learning and teaching; Legally eligible to work from Belgium or France; Pass a basic insurance knowledge test within the first year (some exemptions apply)

Nice to have

Knowledge of how the Belgian healthcare system works

Benefits

Remote work flexibility; Insurance exam covered by Alan; Stimulating environment and perks