Caregiver Coach - Remote (PST)

The Caregiver Coach is an integral member of a patient’s multidisciplinary care team. The role of the Caregiver Coach is to ensure that caregivers successfully integrate into Equip treatment by adhering to their care plans and fully engaging in treatment. This goal is achieved through proactively identifying and addressing barriers to treatment, identifying opportunities to personalize Equip’s programming to address family needs, and building caregiver skills. The Caregiver Coach is accountable for balancing patient engagement in treatment and adherence to the care plan with patient satisfaction and retention in treatment. The Caregiver Coach is motivated by the ultimate goal of providing caregivers with access to the tools and services they need so that their loved one can achieve lasting recovery.

Responsibilities

Provide skills-based individual and group sessions to caregivers in treatment at Equip; Implement motivational strategies with caregivers to engage with their care plans, including monitoring adherence to care plans and completion of program elements; Participate in multidisciplinary treatment team huddles to support patient progress in treatment; Actively listen and guide caregivers to anticipate challenges and engage in coping-ahead strategies; Maintain an availability calendar allowing caregivers to schedule appointments; Conduct proactive outreach (phone calls/messaging), missed appointment recovery, reminders, tracking, and support to ensure full engagement with the care plan; Engage in problem-solving to ensure care plan adherence, including identifying and providing tangible solutions to roadblocks to treatment adherence; Ensure personalization of care plans by making program recommendations and coordinating services to ensure caregiver needs are met, including but not limited to booking additional care team member sessions, registering for groups, and referring personalized resources to support family; Guide caregivers in developing advocacy-related documentation, including 504 Plan accommodation request letters; Build a relationship of respect and trust with the caregiver; Complete timely documentation of caregiver interactions in compliance with Equip policies; Attend and participate in internal meetings as well as initial and ongoing training as assigned; Perform other duties as assigned

Requirements

2+ years of experience working directly with patients in a setting that utilizes protocolized care – including, but not limited to, coaching, case management, mentorship, social work, or milieu therapy; Proven comfort working within structured care models or evidence-based protocols (e.g., following specific clinical guidelines, behavior change frameworks, or care plans); Proven ability to balance structured protocols with deep empathy, meeting patients where they are while keeping them on track with their care goals; A proven track record of taking accountability for patient care plans, using evidence-based frameworks to keep patients on track and meet clinical milestones; Experience guiding patients and families in achievement of treatment goals while identifying barriers and problem-solving to alleviate; Lived experience as an eating disorder support for a loved one in firm/stable recovery; Ability to connect with a range of diverse people with varying lived experiences; Ability to identify and direct patients and families in achievement of treatment goals; Passion for evidence-based care and ability to learn, practice, and develop new coaching skills; Strong oral and written communication skills with the ability to build effective, professional, and collaborative relationships both internally and externally; Strong organizational and time management skills with a proven track record of meeting goals; Strong attention to detail; Comfortable working with and learning new technologies; Comfortable working remotely (including the requirement to be on camera); Comfortable with ambiguity and ability to think critically to quickly and accurately work through challenges in a fast-paced, fluid environment; Ability to provide 26-33 hours a week of direct patient care, including new patients and follow-up sessions; Ability to commit to working two evenings until 8pm of your choice per week; Ability to provide 33 hours a week of availability for direct patient care, including groups, new patients and follow-up sessions; Ability to commit to working until 8pm two evenings per week (you choose which evenings); Ability to commit to a minimum of 20 hours of direct patient care after 2pm in the respective patient care time zone throughout the week; Ability to attend mandatory meetings (i.e Supervision, Treatment Huddles, Labs/All Hands, etc.)

Benefits

15% annual performance-based bonus potential; Flex PTO policy (3-5 wks/year recommended); 11 paid company holidays; Generous Parental Leave Benefits; Competitive Medical, Dental, Vision, Life, and AD&D insurance; Equip pays for a significant percentage of benefits premiums for individuals and families; Spring Health 100% employer-paid mental health benefit through Guardian (5 free therapy sessions and 5 free coaching sessions per year for you and each dependent); Employee Assistance Program (EAP); HealthJoy 100% employer-paid healthcare concierge platform; 401K Option; Student Loan Repayment ($500/quarter for employees under a year of tenure, $1,000/quarter for employees over a year of tenure); Robust training in evidence-based treatments for eating disorders including Family-Based Treatment, Enhanced Cognitive Behavioral Therapy, and Cognitive Behavioral Therapy for ARFID; Unlimited online courses through NetCE for therapists and medical providers; Up to $1,000/year stipend for continuing education; $50/month home internet stipend; Initial work-from-home stipend up to $500; Home office stipend reload of $200 at the 3-year mark and then every other year after that; Company Laptop