Case Management Analyst

We are seeking a detail-oriented Case Management Analyst to support case-driven and legal operational workflows while maintaining and improving a SharePoint-based case management environment. This role blends litigation support, document and ESI management, workflow coordination, and high-volume data entry and data quality management. The ideal candidate is equally comfortable supporting attorneys with document-intensive case activities as they are performing precise, time-sensitive updates to case trackers and repositories. This position is ideal for someone who enjoys working closely with mission stakeholders, improving processes, and maintaining high accuracy in a fast-paced, case-driven operational and legal environment.

Responsibilities

Use SharePoint to organize, document, update, and track cases throughout the investigative lifecycle; Provide case management support to attorney case teams, ensuring accurate and timely maintenance of case-related information; Perform high-volume data entry and updates within SharePoint-based case trackers and repositories; Analyze case-related data and documentation to support investigative and legal activities; Review, organize, classify, and manage legal documents and electronically stored information (ESI); Manage document lifecycles, including intake, screening, indexing, processing, production, and archiving; Support knowledge management and document management activities across multiple case teams; Serve as a litigation support analyst for multiple cases or projects, including complex or high-visibility matters; Modernize and enhance the case management environment by improving existing tools, processes, and workflows; Identify workflow inefficiencies and develop practical process improvement solutions; Partner with stakeholders and end users to implement and sustain operational improvements; Conduct routine audits and quality assurance reviews of case data, document repositories, and case management records; Prepare recurring and ad hoc reports on case status, document volumes, operational metrics, and support activities; Ensure compliance with established procedures while maintaining the highest standards of accuracy and attention to detail

Requirements

U.S. Citizenship; Must be able to obtain and maintain a Federal or DoD Public Trust; Bachelor's degree from an accredited university; Minimum of three (3)+ years of overall work experience; Experience as a Data Analyst, Case Management Analyst, Litigation Support Analyst, or similar role; Experience managing, reviewing, organizing, and classifying large volumes of documents and ESI; Experience supporting document-intensive, investigative, compliance, or operational environments; Experience using SharePoint for case tracking, document management, or workflow support; Strong proficiency in Microsoft Office Suite; Excellent organizational, analytical, written, and verbal communication skills; High attention to detail and commitment to accuracy

Nice to have

Active Secret or Top Secret clearance; Experience supporting attorneys, litigation teams, or legal operations; Advanced SharePoint experience (lists, libraries, workflows, permissions, document management); Experience with records management or information governance programs; Experience with Power BI, reporting, or dashboard development; Experience with Power Apps and Power Automate; Experience leading business process improvement initiatives; Experience supporting federal government clients

Benefits

Medical, Rx, Dental & Vision Insurance; Personal and Family Sick Time & Company Paid Holidays; Position may be eligible for a discretionary variable incentive bonus; Parental Leave and Adoption Assistance; 401(k) Retirement Plan; Basic Life & Supplemental Life; Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts; Short-Term & Long-Term Disability; Student Loan PayDown; Tuition Reimbursement, Personal Development & Learning Opportunities; Skills Development & Certifications; Employee Referral Program; Corporate Sponsored Events & Community Outreach; Emergency Back-Up Childcare Program; Mobility Stipend