Case Manager

Vynca is passionate about transforming care for individuals with complex needs. The Lead Care Manager (LCM) serves as the client's primary point of contact and works with all their providers to make sure everyone is in agreement about the client's needs and care. The LCM manages client cases, coordinates health care benefits, provides education, and facilitates member access to care. This is a hybrid position that requires traveling throughout the Los Angeles area up to 5 days per week. The posting is evergreen: Vynca hires for this role on an ongoing basis, and applications may be kept on file for 6 months.

Responsibilities

Serve as the client's primary point of contact and work with all their providers such as doctors, specialists, pharmacists, and social services providers; Manage client cases, coordinate health care benefits, provide education and facilitate member access to care in a timely and cost-effective manner; Assess member needs in areas including physical health, mental health, SUD, oral health, palliative care, memory care, trauma-informed care, social supports, and housing; Oversee the development of client care plans and goal settings; Offer services where the member resides, seeks care, or finds most accessible, including office-based, telehealth, or field-based services; Connect clients to social services and supports; Advocate on behalf of the client with health care professionals; Utilize evidence-based practices such as Motivational Interviewing, Harm Reduction, and Trauma-Informed Care; Conduct outreach and engagement activities and log activity in the CRM system; Evaluate client progress and update SMART goals; Provide mental health promotion; Arrange transportation (e.g., ACCESS); Complete all documentation, including outcome measures, within established timeframes; Maintain up-to-date patient health records in the EMR system and other business systems; Complete monthly reporting to ensure program compliance; Attend training as assigned

Requirements

2+ years experience as a care manager, care navigator, or community health worker supporting vulnerable populations; Willing and able to work Monday-Friday 8:30am-5:00pm Pacific Time, both in the field and remotely, with flexibility for potential evenings and weekends; Working knowledge of government and community resources related to social determinants of health; Clean driving record, valid driver's license, and reliable transportation; Excellent oral and written communication skills; Positive interpersonal skills required; Must have general computer skills and a working knowledge of Google Workspace, MS Office and the internet; Bilingual (English/Spanish) highly preferred; Candidates must reside within a 20 miles radius of the assigned territory; Occasional travel may be required to perform job duties, attend training, or company events; Employees in patient, client, or customer-facing roles must be vaccinated against influenza; Background check required prior to employment; Identity and work eligibility verification using E-Verify upon hire

Nice to have

Bilingual (English/Spanish); Working knowledge of government and community resources related to social determinants of health