Caseworker - Bilingual - French

This role is in support of Cencora’s patient and provider support and pharma commercialization services in Canada marketed through our Innomar Strategies business.

Responsibilities

Management of assigned projects and/or cases; Adherence to general company processes; Telephone support implementing call-centre programs including provision of patient, healthcare professional and funding bodies with telephone support, focusing on funding and access issues including private, public and special access programs and compliance programs; Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers; Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals; All patient programs are based on casework methods and include a significant amount of out-bound calls; Document each activity in program specific database; Participate and attend on-going refresher training and specialized training courses for specific products or programs as deemed appropriate by the manager; Provide feedback regarding current protocols, database, processes, and inter-departmental relationships; Clear communication to manager, pod, and program trained colleagues regarding management of cases during foreseen absences; Participate in the training process of new caseworkers, including but not limited to shadowing and call monitoring; Report all Adverse Events to assigned units/departments; Perform other duties and tasks as required from time to time

Requirements

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education; A minimum of one (1) year experience in customer service; Bilingual (French/English) is required; Ability to multitask; Attention to detail; Strong problem solving skills; Advanced knowledge of pharmaceutical distribution industry; Working knowledge of automated warehouse operating system; Strong business and financial acumen; Strong analytical and mathematical skills; Ability to communicate effectively both orally and in writing; Effective interpersonal and leadership skills; Effective organizational skills; Ability to consistently meet deadlines; Excellent problem-solving skills; ability to resolve issues effectively and efficiently; Excellent presentation skills; Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

Nice to have

Experience in the medical and pharmaceutical field is an asset.

Benefits

medical; dental; vision care; support for working families; backup dependent care; adoption assistance; infertility coverage; family building support; behavioral health solutions; paid parental leave; paid caregiver leave; training programs; professional development resources; mentorship programs; employee resource groups; volunteer activities