Cash Application Specialist

Responsibilities

Download and review daily bank statements, ensuring incoming customer payments are identified, processed, and allocated accurately.; Complete daily cash and AR reconciliations, investigating and resolving any discrepancies promptly.; Investigate and clear unapplied and unidentified cash, obtaining remittance information where required and proactively managing aged items.; Monitor the Cash Applications inbox and other communication channels daily, responding to and actioning requests within agreed timelines.; Process customer account reallocations, corrections, credit note matching and other approved adjustments accurately and promptly.; Initiate SEPA and BACS Direct Debit collections in line with agreed processes.; Identify and resolve duplicate, incorrect, or misallocated payments and escalate material or recurring issues where appropriate.; Support month-end and quarter-end close, ensuring cash is fully processed, reconciliations are current and outstanding exceptions are identified.; Maintain accurate records and appropriate supporting documentation in line with financial controls and audit requirements.; Work closely with Collections, Billing and Finance to resolve payment allocation and customer account queries.; Provide reporting on unapplied cash, unidentified receipts, reconciliation differences, and outstanding exceptions.; Identify root causes of recurring issues and support process improvement and automation initiatives.; Maintain Cash Application process documentation and participate in ERP/system testing and process changes or ad-hoc projects.

Requirements

3+ years’ experience in Cash Applications; Good understanding of accounting principles, cash allocation, reconciliations, and financial controls.; Strong numerical and problem-solving skills with excellent attention to detail.; Ability to investigate discrepancies and take ownership through to resolution.; Strong organisation skills with the ability to prioritise a high-volume workload and meet deadlines.; Competent in Microsoft Excel and Outlook, experience with Navision or NetSuite is advantageous.; Strong communication and stakeholder management skills.; Proactive approach to process improvement and automation.; Proficient in spoken and written English.