Cashier/Host - IHOP

Job Description

As a Cashier/Host at IHOP, you will be the welcoming face of our restaurant, responsible for providing exceptional guest service, managing transactions accurately, and ensuring a smooth flow of operations at the front of the house.

Responsibilities

Greet guests warmly upon arrival and departure, ensuring a friendly and inviting atmosphere.; Manage the waiting list, seat guests efficiently, and rotate seating among servers to ensure fair distribution.; Answer phones professionally, take reservations accurately, and provide information about menu items or restaurant hours.; Operate the Point of Sale (POS) system to accurately process guest orders, payments, and gift card transactions.; Handle cash, credit card, and other forms of payment with accuracy and maintain a balanced till.; Resolve guest inquiries and complaints courteously and efficiently, escalating issues to management when necessary.; Maintain cleanliness and organization of the host stand, waiting area, and front entrance.; Assist in maintaining dining room cleanliness, including clearing tables and resetting place settings during peak hours.; Communicate effectively with kitchen staff and servers to ensure smooth service.; Adhere to all food safety and sanitation guidelines.; Perform other duties as assigned by management.

Requirements

Strong interpersonal and communication skills, with a friendly and outgoing personality.; Ability to handle cash and process transactions accurately.; Basic math skills and comfort using a POS system.; Ability to stand for extended periods and lift up to 25 pounds.; Flexibility to work various shifts, including mornings, evenings, weekends, and holidays.; High school diploma or equivalent preferred.; A positive attitude and a commitment to providing excellent guest service.