Casino Operations Assistant

As a Casino Operations Assistant, you are responsible for supporting daily operations of the Catalina Casino's Avalon Theatre and Wrigley Ballroom. This includes tour guiding, ticket sales, technical assistance, stage management, guest control, skate rentals, concierge services, concession sales, and janitorial duties. You will engage, inform, and entertain guests of the Catalina Casino through a combination of guided tours, activities, and impromptu interactions as they explore the first theatre built for talking motion pictures and the world's largest circular dance floor. Position Type: Seasonal.

Responsibilities

Operate point of sale system to sell tickets for events and tours; Provide guests with information about pricing and schedules; Handle cash and credit card transactions; Prepare and serve snacks, beverages, and other concession items according to health and safety guidelines; Maintain stock and restock items as needed; Keep areas clean, organized and compliant with food safety regulations; Greet guests warmly and provide assistance with inquiries or special requests; Address and resolve customer concerns promptly and professionally; Execute casino opening and closing duties; Operate lighting, sound, and projection equipment; Perform janitorial and housekeeping tasks; Lead groups of visitors through the historical building, delivering accurate and engaging information about its history and importance to Catalina Island; Learn facts, stories and any new findings related to the building and its surroundings; Answer questions, provide additional context, and ensure all visitors feel welcomed and engaged; Other duties as assigned

Requirements

Must be at least 18 years old; Must obtain a California Food Handler prior to start date; Must obtain California Responsible Beverage Server prior to start date; Exceptional customer service skills; Passion for history and architecture; Attention to detail and a commitment to deliver accurate information; Basic math skills and ability to handle transactions accurately; Ability to work in a fast-paced environment and multitask effectively; Must be comfortable and able to stand for up to 6-8 hours per day; Must be able to lift up to 40 lbs; Flexible schedule with rotating weekday and weekend shifts, including day, night, and holiday hours

Benefits

Shared housing at a subsidized rate for eligible employees; Employee discounts and perks on restaurant, hotels and activities; Beautiful island views and a summer of adventure; Upward mobility and growth opportunities