Casualty Liability Claims Advocate

Our Greenwood Village, CO team specializes in insuring large, complex client accounts in the real estate & development industries. The Casualty Liability Claims Advocate is responsible for managing and advocating on behalf of our clients throughout the lifecycle of casualty insurance claims. This role serves as a strategic partner to clients, producers, third party administrators, carriers, and internal teams, ensuring claims are handled efficiently, coverage is maximized, and outcomes are optimized. Location: Primarily in-office at the Greenwood Village, CO office. Candidates can work from home up to five days every month, with the entire month of August being flexible.

Responsibilities

Serve as the primary liaison between clients and insurance carriers regarding all claims matters; Evaluate coverage, report claims, and manage documentation; Monitor claim progress and maintain proactive communication with adjusters, TPAs, clients, and producers; Provide technical expertise and guidance on claim resolution, settlement strategies, and risk mitigation; Conduct formal claims reviews and participate in client presentations and stewardship meetings; Collaborate with internal departments to ensure seamless service delivery and client satisfaction; Identify claim trends and develop strategies to reduce claim frequency and severity; Maintain current knowledge of insurance contracts, industry trends, and regulatory changes; Uphold EPIC's service standards and contribute to a positive team culture

Requirements

At least 4 years of casualty claims experience, preferably with large, complex policies and accounts; Strong sense of urgency and thoroughness; Exceptional written and verbal communication skills; Minimum of 4 years' experience in casualty claims, commercial claims adjusting, or corporate risk management; Experience handling multi-line property & casualty claims, with emphasis on real estate exposures; Strong analytical and problem-solving skills; Proven ability to build and maintain client relationships; Skilled in coverage analysis, negotiation, and claims strategy; Highly organized with strong time management and multitasking capabilities; Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint); Ability to work independently and collaboratively in a fast-paced environment; Sound judgment and professionalism in handling sensitive situations

Nice to have

Real estate and professional liability experience; Bachelor's degree (preferred; equivalent experience considered)

Benefits

Managed PTO for salaried/exempt employees; 12 company-observed paid holidays; 4 early-close days; Paid parental leave; Pregnancy disability and bonding leave; Organ donor/bone marrow donor leave; Employee referral bonus program of $1,500 per hired referral; Employee recognition programs and awards; Employee Resource Groups (Women's Coalition, EPIC Veterans Group); Mentorship Program; Tuition Reimbursement Program; Leadership Development; Pet Insurance; Identity Theft & Fraud Protection Coverage; Legal Planning; Family Planning; Menopause & Midlife Support; 401(k) matching; Medical, dental, and vision insurance; Wellness & employee assistance programs; Possible eligibility for bonuses