Catalog Manager

As a Manager within the Catalog Audit & AI Operations team, you will hold end-to-end ownership of our platform's catalog integrity, compliance strategies, and site merchandising accuracy. In this strategic leadership role, you will design and enforce Global CX Policy frameworks across cross-border markets while pioneering the integration of Agentic AI Audit operations to scale catalog review efficiency without sacrificing quality or brand safety. You will directly manage, mentor, and develop a high-performing team of Assistant Managers and operational specialists, establishing workforce scaling models and KPIs. Leveraging advanced analytics, you will transform defect data into long-term strategic roadmaps, driving large-scale automation initiatives and partnering with global Product, Compliance, and Category leaders to engineer root-cause solutions for platform errors.

Responsibilities

Directly lead, mentor, and scale a multi-tiered organization, managing Assistant Managers and frontline auditors; Oversee headcount planning, budget allocation, resource optimization, and operational scheduling models; Define organization-level KPIs, driving team accountability, calibration workflows, and professional excellence across shift-based structures; Architect and steer the deployment of Agentic AI Audit workflows, establishing validation logic, parameters, and human-in-the-loop governance; Design, localize, and enforce Global CX Policy frameworks across cross-border markets; Anticipate emerging catalog vulnerabilities and global compliance variations, proactively adapting defensive audit systems; Translate complex catalog defect metadata into high-level business intelligence and structured action plans for executive and senior leadership; Spearhead enterprise-level automation initiatives (e.g., RPA, LLM integration) to eliminate manual operational bottlenecks; Partner closely with global Product, Compliance, Legal, and Category Management teams to perform deep-dive root-cause analysis and driving product fixes

Requirements

6+ years of professional experience in E-commerce Catalog Operations, Trust & Safety, Content Moderation, or Operations Quality Assurance