Certified Field Performance Technician

The Field Performance Technician 3 perform advanced troubleshooting and complex service diagnosis. This position is also responsible for training and developing other Field Performance team members. The Field Performance Technician 3 must hold an electrical certification per state requirements.

Responsibilities

Organize, lead, and maintain the warranty and service schedule; Work with the Electrical Foreman, Construction Supervisor and the Branch Manager to allocate labor resources to service and warranty projects as needed; Assist with training and development for Field Service Technicians and Field Communications Technicians; Lead regular meetings to align and train the local field service team on best practices; Support the on-boarding and training of new members of the field performance team; Regularly exceed defined goals for field performance key performance indicators including but not limited to turnaround time, experience rating and average dispatches completed; Assist with other tasks including inspections and site audits when assigned

Requirements

Valid state or local Electrical Journeyman license required; 3+ years of previous field construction experience required with at least 1 year of experience as a service technician in the solar industry; High School diploma required; Knowledge of the NEC and applicable codes and standards; Must be a motivated team player; Proven track record of excellent customer service; Excellent verbal and written communication skills; Excellent organizational and time management skills; Strong computer skills; Working knowledge of current NEC codes; Ability to interpret single line drawings and PV systems from roof to meter; Knowledge of electrical principles as it pertains to solar interconnection/tie-in and code and how PV systems operate; Understanding of interconnection activities; Understanding of basic construction principles; Adheres to company safety policies and procedures including ability to identify and report safety hazards and encourage others to work safely; Ability to establish rapport, build relationships and loyalty with external and internal customers; Proven ability to meet deadlines and key metrics; Works independently and drives results in a fast paced team based environment; Solid logical decision making and troubleshooting skills; Ability to transport materials and equipment up to 50 pounds frequently and up to 100 pounds with assistance; Ability to work on rooftops requiring frequent bending, twisting, squatting, climbing, kneeling, crawling, turning, standing, and balance; Ability to climb ladders; Ability to work in outdoor weather conditions; Ability to frequently utilize hand functions requiring fine motor skills; Ability to work within safe range of equipment such as ladders, fall protection harnesses and other PPE; Ability to work and maintain balance on roofs and other areas of height; Ability to work in sun and possibly low light conditions; Ability to walk on rafters, roof tiles, and roof shingles without damage; Ability to distinguish colors such as red, black, yellow, white, green; Ability to work in confined spaces such as attics, basements, crawl spaces requiring kneeling and crouching; Ability to hear verbal commands and warnings; Ability to work with chemicals using appropriate protections

Nice to have

PV design or PV electrical experience

Benefits

Power+ program to invest in skills; Training to work across different teams; Opportunities for growth; Employee development, well-being, and safety focus; Versatility that enhances job security