Chat Support Executive

Zameen.com is looking to hire a ‘Chat Support Executive’ for its Bayut and Dubizlee Operations.

Responsibilities

Responsible for provisioning the packages upon receiving invoices for new & existing accounts; Responsible for client account up gradation upon receiving invoices from different channels; Responsible for client account degradation upon expiration of client account; Responsible for handling other degradation requests from different channels (Ops, Customer Service, Listing Team); Responsible to setup XML feed Integration; Clients grievance handling by escalating all issues related to Bayut.com, reported by clients, A/C manager to manager operations; Live chat support to all related web users; Providing after sales & support to all account managers.

Requirements

Experience: 06 months - 1 Year (Email/Chat Support); Education: Must be a graduate; Position Level: Entry Level; Should have very good command over spoken and special written English; Can communicate with Internal/external staff for their day-to-day queries & their quick fix; Strong communication and follow-up skills; Have a working knowledge of computer software like MS Word and Excel.

Nice to have

Preferably a graduate with a minimum 6 Months experience; Experience in Customer services role, preferably from a support/call center.