Chief of Staff

At Podium, we bring AI Employees to local businesses that turn every conversation into revenue. Trusted by 60,000+ businesses across Auto, Home Services, and Aesthetics, Podium captures and converts leads 24/7, driving both new business and repeat customers. In under 24 months, we crossed $100M in AI Agent ARR, scaling 300% year-over-year. During this time, we’ve deployed 10,000 AI employees to empower real business outcomes for our customers. Podium is building what we believe will be the most impactful AI employee ecosystem for local business. Podium has been recognized as the Best AI Implementation by Inc. Magazine, highlighted by OpenAI for building revenue-driving AI Agents, and awarded the #1 AI Agent for Business Operations by G2. Our growth is fueled by hiring exceptional people, holding them to high standards, and creating opportunities for them to grow and make an impact. The Chief of Staff, Customer & Revenue Operations, will report to and partner with the COO, focusing on our post-sales performance and strategy, internal business systems, and revenue operations. You’ll work closely with cross-functional leaders to drive execution, alignment, and strategy across our most critical post-sales, customer, and internal operations initiatives. This candidate will help operate the Customer & Revenue Operations (C&RO) organization and identify and lead high-impact initiatives. The Chief of Staff will amplify the effectiveness of the COO and the rest of the (C&RO) leadership team.

Responsibilities

Work directly with the COO and leadership to define CX & RevOps priorities, including strategic planning and goal setting based on company-wide objectives; Partner closely with the COO and cross-functional leaders to support C&RO organization, driving strategic alignment and execution on top initiatives; Support C&RO organization in prioritizing initiatives, managing team operating cadences, and ensuring follow-through on key decisions and action items; Provide leverage to COO by representing his decisions/thinking/voice to all levels of C&RO org as well as key cross-functional leaders; Translate high-level strategic decisions into actionable plans with associated ownership, prioritization, and timelines; Shape and manage the objectives and operating cadence of leadership team meetings; Lead and organize content creation for key documents or meetings related to the C&RO organization; At times may be asked to step in and act as a leader in specific areas if there are gaps; Identify opportunities in the C&RO organization and lead high-impact strategic projects

Requirements

3-7+ years of total experience, including experience in either business consulting (Bain, McKinsey, etc.), or as part of an internal strategy and/or operations team; Alignment with our operating principles; Located or open to relocation to work onsite at our headquarters in Lehi, Utah; MBA, Bachelor's or equivalent experience; Experience working with CX, RevOps, and Corporate Strategy teams; Ability to be a thought partner to the COO/CX/RevOps leaders by structuring and solving complex problems; Ability to communicate clearly and directly to drive accountability and action; Excellent written and verbal communication skills; Excellent project management skills; Experience working with significant change and ambiguity; Ability to multitask and prioritize in a rapidly changing environment with competing priorities; Willingness to roll up sleeves to directly solve difficult problems; Systems thinking and the ability to create new structures or processes; Pragmatic and logical in thinking and decision-making; Trustworthiness to handle confidential information with integrity

Nice to have

Experience working in the SaaS or Technology industry is a plus, especially vertical and/or SMB SaaS

Benefits

Open and transparent culture; Life insurance, long and short-term disability coverage; Paid parental leave; Fertility benefits; Generous vacation time, plus three 4-day summer holiday weekends; Excellent medical, dental, and vision benefits; 401k Plan; Bi-annual swag drops with cool Podium gear and apparel; A stellar HQ (Utah) gym with local professional coaches and classes offered; Onsite HQ (Utah) child care center, subsidized for employees