Chocolate Advisor Flexi Permanent 180 Hours (Gateway Boutique)

To be an ambassador of LINDT ensuring all customers receive a world class premium experience. Delivering exceptional customer service and achieve sales goals.

Responsibilities

Deliver exceptional customer service at all times, across all sections of the Chocolate Shop and over the phone; Greeting all customers, hosting and providing a memorable experience; Educating and informing customers on Lindt chocolate products; Actively sampling and introducing products through discussion of taste profiles and ingredients; Awareness of daily sales budgets, actively upselling to increase customer transaction spend; Inform all customers of current instore promotions, events and directed information; Provide customers assistance in the selection of quality Lindt products, encouraging additional sales; Serving more than one customer at a time; Multitask between completing store operational tasks and serving customers; Processing the customer orders through the POS, and credit card transactions; Own and manage individual tills, including counting floats and performing end of shift till procedure; Preparing big customer orders; Ensure complaints are addressed immediately by informing the Manager on duty; Develop a rapport with regular customers encouraging repeat business; Restocking and cleaning through the day; Comply with product management and handling procedures; Compliance to food and hygiene and safety standards; Record sampling and wasted products actively quality controlling products; Perform open and closing procedures, signing off checklist; Perform cleaning duties signing off checklist; Perform temperature readings signing off checklist; Maintain clean, tidy working areas at all times; Accepting courier deliveries and confirming all items are received against invoice; Assisting in monthly stock counts; Unpacking, moving, and restocking products; Comply with all work health and safety requirements; Report any damaged or dangerous equipment or property to management; Repetitive lifting and moving of Lindt stock which can weigh up to 12kgs per unit; Monitor sales on a daily basis with a goal to maximize store profitability without sacrificing customer service; Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention; Daily paperwork and accounting, and other store administration

Requirements

Customer Service; Sales skills; Ability to handle credit card transactions; Previous experience in customer service; Previous experience in a similar retail environment; Grade 12; Proficiency in Microsoft Office (specifically Excel and Powerpoint); Confident and interactive with a friendly disposition; Excellent communication skills with a strong work ethic that can represent a premium brand; Responsible and accountable in achieving individual goals and budgets; Good time management skills (multi-tasking and prioritizing); Self-starter with the ability to work individually and in a team; Immaculate grooming with excellent personal hygiene